Complaint Review: SmartStop Self Storage

Extra Space Storage lied by claiming to allegedly have sold their storage business to a company named Smart Stop Self Storage. The TRUE FACTS are that Extra Space Storage in FACT is the corporation who OWNS Smart Stop Storage. They have been fraudulently moving the billing date around in order to create LATE FEES for customers. The original insurance carrier was dropped when the name changed to Smart Stop and a NEW insurance company was being used but A NEW CONTRACT with the NEW insurance company was provided and/or informed customers of the NEW INSURANCE information: company name or new cost!

The gate was left OPEN for several months in order to allow thieves to enter the facility, saw off locks on storage units and steal ANY items they choose out of people's storage units. Storage units are allowed to be left OPEN all night creating the opportunity for RATS to enter all the storage units and cause extensive damage to our things in our storage units.There are ONLY 2 security cameras in the whole facility which are located ONLY at the gate!!