Complaint Review: SMC

Letter to SMC.

Attention to:
CEO Mark Schwartz
CFO Jill Ause
EVP Lynda Levine

Specialty Merchandise Corporation.
996 Flower Glen Street
Simi Valley, CA 93065

Dear Mr. Schwartz, Ms. Ause, Ms. Levine,

My name is Johnny Q. I am a business professional like yourself with a lot of resources and contacts. I am requesting that your company do the right thing by resolving my issue.

The Issue:
On 5/28/2008 The Telemarketer called. She stated that I can cancel within 30 days for a refund. So, I purchased the kit and was charged $39.95. A few days, I called on 6/4/2008 not once, but twice to cancel the membership. I spoke to a Robert at 1:30 am (Have phone statement to prove it. He said it was cancelled and that no further action be taken. While I was talking to him, he tried to say that the full membership $497.40 was due (deceptive practice). I told him that your policy said, that I do not owe, if I cancel within the 30 days which I did.

I check my bank account on 7/14/2008 and notice the charges from your company. When I called your company they said that I did not call nor they have a record of the call or the cancellation on 6/4/2008 at 1:30 am. I was also told that I owe you the full membership fee.
If I did not cancel I would be charge again on 6/28/08. But to my surprise I was charged again 39.95 on 7/14/2008 and 29.95 on 7/15/2008.Deceptive!( Charge at a later date so it will pass the 30 days) I will be disputing this with my bank, because I did not authorize the transaction nor I sign any paperwork bearing my signature.

I wish my account: xxxxxxxxx be cancel immediately and no further charge to my account and the monies reimburse. Was also told that I owe the full amount, which I believe I do not owe, because Robert did not inform me of the cancellation process. Robert stated that I need not take further action. I demand that this will not escalate and be put to collection on my credit report. If the issue is resolve, I will not seek legal proceeding.

If this matter is not resolve, I have no choice but to contact, Federal Trade Commission, US Department of Commerce and Secret Service for Financial Fraud, the media (Turko file), Poster Inspector, Better Business Bureau, and seek a class action lawsuit for deceptive business practice.

The ball is in your court.

John

Johnnyq214
Chula Vista, California
U.S.A.