Smile Direct Club Lack of follow-up T Nashville
Word of advice... don't lose an aligner!!! I've been waiting for 9 weeks now for a replacement aligner that I was charged $99. I've sent numerous customer service inquiries which all led to nothing. Now I have the remaining program (minus the 2 week aligners I'm missing) along with a retainer that I will never use!
I was given excuses about compliance delays in the manufacturing process. At this point, no one has been able to give me the status of my replacement. All I receive are justifications for the postponement. After my second request for compensation, I was told this morning that my program will be cancelled, and that I'll receive a prorated refund. What as waste of time & money!!
1 Updates & Rebuttals
Thom
Nashville,Tennessee,
United States
SmileDirectClub Feedback
#2UPDATE Employee
Fri, October 04, 2019
Hi there. We are concerned to hear about your experience. We have experienced some delays recently and we are working our hardest to get all orders out as quickly as possible. Please email our team at grinners@smiledirectclub.com so we can speak further about this. Best, Thom