Smiles Coffee Obliges & bills for unscheduled shipment when a consumer attempts to cancel subscription rip-off Internet
Letter to Customer Service; Smiles coffee on 2-12-03
In Dec.2002, I responded to your introductory offer for samples of your coffee and a grinder for $10.00, with "no further obligation".
I set up an account online, requesting deliveries every 13 weeks, so I could try your product.
On Jan 5, 2003, I attempted to cancel this account and the subscription by e-mail at your website. You responded with an e-mail informing us that cancellations could not be made online. You provided a phone number that I tried calling repeatedly, but was unable to reach you because it was out of service.(866-663-0360).
Unable to reach Customer Service in time to cancel the order you sent in January, I returned to your website and finally found another phone number for Customer Service (888-745-9803)
Two attempts to contact you at that number were answered by a taped message and 5 minutes of music. I was disconnected before getting to speak with a Customer ServiceRepresentative.
Today, I was able to cancel future shipments and close out my subscription (transaction # 020-12200-3), however, I was told that a shipment (for Feb) could be sent out any day, again disregarding my request that shipments be made at 13 week intervals, as well as ignoring my clear instructions that I do not want any more coffee.
As of today, charges to my credit card show the $10.00 charge on Dec. 21, 2003 for the introductory offer and $32.94 on Jan. 11, 2003 for the shipment of coffee that I received in Janary. These are the only charges that I will honor.
This is to inform you that we will refuse any future shipments and will consider anything you send to us after this letter to be a gift (and will dispute any future charges for your errors and unsatisfactory service).
Thank you for prompt attention regarding these issues, and for the opportunity to try your product.
Joyce
Port Orchard, Washington
U.S.A.
1 Updates & Rebuttals
J a
Port Orchard,Washington,
U.S.A.
erronious accusations included
#2Author of original report
Fri, February 14, 2003
Reviewing the rip-off report I filed addressing my personal experience, I found erronious accusations were also included from text-boxes in the "Rip-off report" form. To correct this, I offer these additional Comments to clearify my complaint about services provided by Smiles Coffee.
Having never been an employee of this company, I have no knowlege of how they treat their employees, their insurance, nor would I call them "names".
My feelings about the conduct of Smiles Coffee was not clear in the report, and included complaints about this company that did not pertain to my situation.
I feel Smiles Coffee's shipping policy and disregard for the schedule I set (for frequency of shipments) was intended to make me feel I "should" accept orders I did not want. They do not accept cancellations at the website where I initiated the service, and they provided misinformation that made it impossible to cancel my subscription in a timely manner.
Their "no further obligation" introductory offer amounts to high pressure tactics (by customer service reps) and misuse of credit card information that enabled them to charge #32.94 for that unscheduled rush shipment, after I attempted to cancel the subscription at their website.
At best, this account has been closed, and I do not expect any more shipments of coffee.