Smith Chev Cadillac ~ Kamloops Hyundai If you don't buy in to the extended warranty scam you're out of luck with Smith Chev Cadillac ~ Kamloops Hyundai - I'm stuck with a $3,000 transmission bill on a GMC with 62,000 km kamloops , British Columbia
In June 2010 I purchased a 2005 GMC Jimmy with 52,000 Km from what I believed to be a well established, reputable dealer in Kamloops, BC ~ Kamloops Hyundai - co-owned by Anthony Muzzillo of Smith Chev Cadillac. Cosmetically the vehicle was in good shape and appeared to have been well taken care of. With such low mileage, who would expect a major problem? I purchased the vehicle in good faith. Five months later, with 62,000 on it, the transmission failed to the tune of $3161.14!
The mechanic I took it to said the transmission had been going for a while because of all the fine debris in the pan and the torque converter finally just failed. On further inspection my mechanic told me that the transmission had been out of the vehicle once already because the bolt that holds the transmission fluid dip stick was gone. The only way to remove that bolt is to pull the transmission. Hmmmm...... He also told me that 5 months ago, that transmission would have been slipping and they SHOULD have noticed it. Obviously they chose to ignore that and pass the problem on to me.
The history of the vehicle, that I got from the salesman (Kevin) was that it was a friend of his who was a contractor who traded the vehicle in because it was 2 door and they needed a 4 door because of their growing family. My mechanic told me the only way a transmission would blow like this is if it had been towed behind an RV or was used to haul heavy loads. Contractor -> heavy loads -> hmmmm....
I spoke with co-owner Anthony Muzzillo after his sales manager Doug Weeks hung up on me!! Mr Muzzillo felt confident that they did a good inspection on the vehicle and because i didn't purchase the extended warranty ...too bad for me. Would you feel the need to buy an extended warranty on a 5 year old vehicle with 52,000 Km?????
Think twice about where YOU want to purchase your next vehicle!
2 Updates & Rebuttals
Frank L
Kamloop,British Columbia,
Canada
Sorry but.....
#3Consumer Comment
Fri, December 10, 2010
As a vehicle owner, and a worker in the automotive industry for many years, I can sympathize with your frustration over an unexpected service bill. They suck, but they do happen.
Jim
Orlando,Florida,
USA
Interesting But Telling Statement By The Mechanic
#3Consumer Comment
Wed, December 08, 2010
Here's what that mechanic said, according to you: "He also told me that 5 months ago, that transmission would have been slipping and they SHOULD have noticed it."
That's an interesting statement because if that was true then five months ago YOU should have experienced slipping during a test drive...that is if you took a test drive! However, in your report, you said you didn't start having transmission problems until as you put it, "five months later". In other words, nobody experienced a transmission problem until you had the car five months which completely invalidates the mechanic's claim. And, if five months ago the dealer "chose to ignore the slippage" then so did you.
Whether or not you chose to buy an extended warranty is entirely your decision. Its not the dealer's fault you didn't buy it.
Am I saying the dealer sold you a car which did not have problems? No. But that was five months ago. In all probability that transmission was on its last legs but was not slipping five months ago otherwise you would have reported the problem the day you bought it.