Complaint Review: Smithtown Acura- Karen Zahn

Purchased a brand new MDX,  Sales person was fair and offered a good deal.  Issue was with finance manager Karen.  She called and stated my credit score was in the low 600's.  I ran my credit after our call because I was horrified only to find out she didn't provide accurate information.  My credit was excellent as I had thought.  When to pick up the car she was very aggressive and hostile in trying to sell me options such as warranties and add-ons.  Stated I was lucky to get approved and the bank wanted the extra protection of the extended warranty. She promised me a discounted rate if I purchased these options and the rate was only available if I purchased these options.  Which is illegal.  She said that she pulled a favor and got me approved " which was a crock" and got me a rate of 4.99 or 4.49 if I bought added options.   When I finally went to sign which was 2hrs later they advised me that they made a mistake and the rate would be even Higher in the 5's. 

Typical bait and switch tactics, trying to build more profit into the car.   General manager got involved and after a fight they made good on the rate.  But only after I threaten to call the attorney general to report their unethical practices. 

I would not secure financing at the dealership If you buy the car from them.  This Finance manager is rude, unprofessional, ignorant and has shady ethics in my opinion.