smokerjim.net WWW.cigarshoponline.com smokerjim.net Rip-off? No way to contact-have phone# only for billing Internet
Beware of these companies. I ordered cigarettes on-line from www.smokerjim.net a month ago and got my cigs in 12 days. I recently put an order in and have no way to check it. I sent an email to support@smokerjim.net and got a message back of an email failure. I responded back to my order confirmation email, and same thing. I then checked my bank acct and found it was billed to cigarsonlineshop.com?????? I called their phone# 1-800-383-5022 and found they just are a billing company. I told him I want my money returned he said "you have to call the company you bought it from" Well duhhhh if I could I would. I told him if their your customer than surely they have a contact phone# or working e-mail. CLICK!!! I called the Fed Trade Comm and they took a report. As of now I am out $172 or cigarettes. If the Govt didn't close down all the American online retailers, we wouldn't have to deal with this kind of frustration. Me? I am make a trip or two to NC and get the same deal. Yeah its a ride-but worth it
1 Updates & Rebuttals
SmokerJim
United States of AmericaMy name is Edward, and I am the manager of smokerjim.net
#2UPDATE Employee
Wed, September 07, 2011
My name is Edward, and I am the manager of smokerjim.net.
This is very strange that you didnt manage to contact us. Maybe there were some technical problems with our site at the time when you tried to send us an e-mail. We are in the business of
e-commerce for many years already and we do not have and never had any intentions to cheat our customers. We always try to solve any issues by peaceful means because our reputation is more valuable for us than any amount of dollars.
If you wish your problem to be solved, please e-mail us again at support@smokerjim.net and our friendly customer support will surely reply you.