Smokes-Spirits.com Cashed my check and returned nothing going on 3 months. Internet, New York
On July 8th 2010 I submitted an order for 6 cartons of cigarettes to smokes-spirits.com The total cost for these was $189.89 and they also required a copy of my photo I.D. which I furnished along with my bank check for that amount. After 4 weeks of no response I checked my bank statement and found they did indeed cash it. My E-mail inquiry was answered to the effect of congress passing the "Pact Act" and they could not ship till that was resolved but no mention of refunding my money. It was a good price so I decided to wait. In mid August they sent me an e-mail stating "we are back" and will be shipping your order soon. When that did not happen in the next 2 weeks I started e-mailing and also calling their customer service to try and get some answers. All I got was stalling replies such as "we are getting a new supplier" or our web site is down or we are having technical difficulties. I submitted a formal complaint to the BBB in New York state and that is in the 30 day waiting for a company response right now. I am totally feeling ripped off because not only am I out this money but there has been no real positive communication from them on the situation. They respond only to my inquiries with excuses and nothing of substance. I hope you will either get them to ship my order or refund my money. This looks to me as outright thievery.
1 Updates & Rebuttals
Susan
This City,Illinois,
USA
They should not have...
#2Consumer Comment
Tue, September 21, 2010
They should not have taken your money because the law was already in affect on July 8th.
On March 31st 2010, Obama signed the S.1147:PACT Act legislation into law which prohibits the delivery of Cigarettes, Rolling Tobacco and Smokeless Tobacco through Internet Sales, Mail Order or Telephone to you. This new law went into effect on June 29 2010.
Call your bank and dispute the charge. It was illegal for them to sell cartons of cigarettes on July 8th
FYI, We make our own cigarettes and everyone who "borrows" one think they are Marlboros. A bag of tobacco from my local discount cigarette store makes 2 and 1/2 cartons and costs 16.99. A box of 200 light filtered tubes cost $1.99 so I buy 3 boxes every other time. It costs a bit over $22.00 for 2 cartons plus 5 packs and it only takes about 5 minutes to make a pack.