smokinginstyle.com rollies.com charged my card immediately, order never received after 8 months, unresponsive Internet
I ordered tobacco products from www.smokinginstyle.com on 8/5/2010, my credit card was charged immediately, and my order remained open and unfulfilled for months. I made several phone calls (which were never picked up) and sent several emails with no response. Finally, my order was marked as shipped on 3/4/2011, 7 months after my card was charged. It is now 4/6/2011 and I still have received no shipment or tracking number. My calls and emails still go unanswered, but the web site is still taking orders... Unfortunately, a Visa charge can only be disputed for 60 days, so I guess they were successful in stealing my $40 this time. This company is a scam! Don't make the same mistake I did!
2 Updates & Rebuttals
Steve Jacobs
United States of AmericaUpdate
#3Author of original report
Thu, April 14, 2011
I FINALLY received the order. It was in my mailbox the day after I posted the comment. However, it arrived a FULL MONTH after it was marked as 'shipped' on smokinginstyle's web site. Even though I eventually received the order, the lack of responses to repeated emails and voicemails and lack of a tracking number is unacceptable. If they were still waiting on the order from their supplier they should have let me know. Perhaps the issue here is not dishonesty, but horrible communication.
Additionally, why was my card charged at the time of the order if the item wasn't even in stock? NO reputable vendor does that except for special order or custom items, which this item wasn't. In any case, I will never buy from smokinginstyle again, and I recommend that any reader of this comment do the same.
Rollguy
Vancouver,British Columbia,
Canada
The order was sent, the customer did receive the order
#3REBUTTAL Owner of company
Thu, April 14, 2011
Hello. The customer did make an order for a dugout. The customer knew it was out of stock. The customer did agree to await the order arrival. The dugout manufacture was not good, the product remained out of stock for more than 6 months. The customer never asked for a refund or a substitution on the order. The order was finally shipped but took longer than it should have to arrive and the customer knew it was on the way. The above information posted is false and I ask you please do not believe this misinformation. If the customer wanted a refund or a sub they can ask. Easily done. So please await the order and if not I can refund you the order. There was nothing wrong other than this product was out of stock for a long long time. Thankfully it was completed and the customer has the order and he can not deny this.