Complaint Review: Sms.ac

EDitor's Comment: Rip-off Report Investigation:
Rip-off Report Investigation is complete: We note that with over 35 million registered members, there are only a mere 15 Rip-off Reports filed on the Company, which is an outstanding record. We commend the Company for asking us to look into these Reports with a sincere effort by the Company to satisfy any customer that might have fallen through the cracks. Not too sure what the problem could be with a money back guarantee?! With 35 million customers, and hundreds of customer service people working at the Company, we would think they would have a lot more complaints, but they don't. We all know how customer service people can be, remember they are human too :-) .
Investigation shows many of the comments made about the Company are ludicrous and were more than likely posted by competitors and should not be taken seriously. ALL BUSINESSES WILL GET COMPLAINTS, BUT HOW THOSE BUSINESSES HANDLE THOSE COMPLAINTS SEPARATES GOOD BUSINESS FROM BAD BUSINESS. As a matter of policy, when Rip-off Report is retained by a business to investigate independently and to publish our findings, we use every bit of information at our disposal to determine the truthfulness of the complaints against the company or individual... there are no guarantees as to the final outcome. Our final investigation shows that the company has demonstrated excellent customer satisfaction and has reasonably addressed all outstanding complaints. Anyone may contact me EDitor@ripoffreport.com with any questions or information. ..Also, the company has set up a special email address for those who may have a special refund request (although the regular refund procedures seem to be exemplary). The address is: specialrefund@corp.sms.ac

CLICK HERE to read more about the company "Setting the record straight"

READ BELOW COMMENTS FROM SMS.ac REGUARDING THE POSTING BELOW...

SMS.ac Offers a Money-Back Guarantee as proof of Quality. As a customer of SMS.ac, you are the company's number one priority. Accordingly, SMS.ac has a team of dedicated customer service professionals that strive for perfection when it comes to your satisfaction. The SMS.ac customer service team operates seven days a week and 24 hours per day. And the team's mandate is to reply to all inquiries within six hours! That is a monumental task, considering SMS.ac has registered members in 180+ countries. If you are dissatisfied with SMS.ac service, please contact the SMS.ac customer service team.

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NOW TO THE ORIGIONAL REPORT THAT WAS FILED
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Recently i signed up at sms.ac so a friend of mine could be reminded my of my birthday and things of this sort. when i signed up i optioned not to receive text messages from the sight, and the only person to send me text messages was to be the ones on my list from the sight.

well i have been receiving several text messages from the sight, e.g. horoscope, and just random stuff i did not want. on several occasions i emailed them telling them to stop, and responded to the text as it said to if i did not wish to receive the text no longer. send reply saying end\stop.

i did this several times. i have even called the company directly and on the corporate line and never get anyone just a message sayign their not available, i've called the sms.ac sight customer service and i get same response.

All i want is my money back for just in one month i got charged 21 dollars(us) this may not be much but im not a rich person

So in conclusion if u are thinking about signing up at sms.ac i strongley advise u do not do so, they are con-artist, thieves, crooks, dis-honnest, and think they wont' even stand up for themselves, u make your choice for i have

Juan h.
Depue, Illinois
U.S.A.