Complaint Review: Snap Illusions

This report was submitted by a teenager who tried to get a charge back in the middle of his items being shipped with the intent on getting his money and getting the merchandise...who is the scammer here?

Luckily we caught onto his plan and the items were not shipped.  It made him mad and he went on here and posted those comments.  Look at the unprofessional language used...obvious attempt from someone younger and unexperienced to get something bad about us on the internet. 

As you all know, on the internet anything can be said, that doesn't mean it's true.  It happens to thousands of companies every day. We have been part of the magic community for 30 years. We have hundreds of satisfied customers who will back us up on that statement.   CLICK TO READ CUSTOMER COMMENTS


Unfortunately when you are the company with the best prices, you tend to step on toes of other people who do not like you for this reason. This is something we have had to put up with from day one in the business and unfortunately it will probably never change.  Certain people have it in their mind that if they go on different websites like this one and post negative things , it will hurt our business and help theirs. 

We have just had to get us to all of the FAILED attempts of these people.   They create such outrageous stories, without giving them any thought and don't realize that we will respond to them and show the truth. One good example is that we don't even have a shop to manufacture the products we are selling, so what did we do???  We put a video of the shop on our website:  CLICK TO TAKE SHOP TOUR.

They said we aren't shipping any products?  Had to post a picture of one of our freight companies picking up a shipment on the front of the website:  VIEW PICTURE.

Anyone reading this would say probably say "you deal with a lot of childish , vindictive  people..why do you do it".  It is because I have a love for the art of magic and have since I was a child...there are many good supportive customers out there who encourage me that what I doing is a good thing  by providing magicians with illusions at an affordable price.  Most magicians wanting to have a full illusion show, would not be able to have them if they ordered them from the other companies who want to charge 10 times the amount ( which most people can't afford).   I am not making a lot of profit having the prices so low, but I am providing those people the opportunity to have a full illusion show, and that feels good.   It also feels good that these same people come back to me year and year to get new illusions for their show, and they spread the word to their friends and that creates many new customers for us. 


There is one thing for certain..we have never just taken someone's money without delivering the product.  That is an absolute lie.  

The positive thing is that although people can go on these sites and try to create bad press for us, it does just the opposite, it attracts attention to us and our website, which in return, gets us new customers, who know how some people in the magic community can be. We are able to provide customer references in which they can personally contact so that they can see that the negative comments are totally false.  

I really think that certain people out there are so frustrated that we are still in business, still delivering products, still getting new customers and still have so many repeat customers, that they have to stoop so low as to make up lies now on these types of websites, as a last ditch effort...sorry to inform those people, that we are not going anywhere, we will still conduct our business and still keep shipping those orders to our happy customers. 


On websites like this one, a person is able to register and then post anything they want without proving it's true. Same with the forums and chat sites you can go on..anything can be said. Luckily for us, we have documentation from our many years in the business ( customer files, shipping receipts ) and satisfied customers from all over the world who will gladly stand behind our business and our products. Anyone with an ounce of common sense would be able to figure out that if what was being said where true we would not still be in business.

Jack Moyer
Snap Illusions