Complaint Review: SNUGGIE

ON TV AND INTERNET, THEY ADVERTISE TWO FOR ONE SNUGGIE BLANKETS WITH SLEEVES IN THREE COLORS TO CHOOSE, BURGUNDY, ROYAL BLUE AND SAGE GREEN AT $19.95 + $7.95 P&H AN ADDITIONAL $7.95 P&H FOR THE SECOND SNUGGIE. WHEN I PLACED AN ORDER OVER THE PHONE I CONTACTED A REPRESENTATIVE NAMED NOEMI. I ASKED IF THE OFFER AS ADVERTISED TWO FOR ONE WAS STILL AVAILABLE. I WAS INSTRUCTED TO HOLD ON, AFTER SEVERAL MINUTES SHE RETURNED AND "YES THE OFFER IS STILL ON".

I STARTED MY ORDER AND WHEN I TOLD HER I WANTED THE BURGUNDY AND ROYAL BLUE, SHE TOLD ME I WOULD HAVE TO ORDER FOUR(4) TO RECEIVE ANOTHER SNUGGIE IN A DIFFERENT COLOR.

I REQUESTED TO SPEAK TO A SUPERVISOR AND WAS TOLD TO HOLD ON, IN THE BACKGROUND I HEARD A HUSHED CONVERSATION. NOEMI RETURNED AND SAID THE SUPERVISOR, "HE'S NOT AVAILABLE". I ASKED FOR HIS NAME, SHE RESPONDED "MIKE", I REQUESTED HIS ID NUMBER, SHE TOLD ME #468.

I CONCLUDED MY CONVERSATION AND CANCELED THE SALE.
INPROPER BUSINESS PRACTICE, THE OLD BAIT AND SWITCH SCAM!

Frank
Lawnside, New Jersey
U.S.A.