Complaint Review: So Cal Lighting - Socal Lights - Sunrise Lights

I was contacted by Josh from Sunrise aka So Cal, the first normal communication exchange. There was a call on my cell phone from an 818 area code. Not knowing who it may be, I let it go. Then a second call, same thing, this time they left a message. Josh stated he was calling in behalf of Mike and asked me to contact him.

After reading everyone else's complaints I emailed Sunrise aka So Cal. Their offer was for me to make use of a RMA number and send back what I received and they would exchange them, if I retracted everything I have complained about. I also had read where some complainants had sent things back and never heard from Sunrise aka So Cal, so I had three different offers, including BUYING the right tops. They never replied back.

COPIED EMAILS:
-Original Message-
From: gary
To: sales@socallighting.com
Sent: Monday, April 12, 2010 12:52 PM
Subject: Attn. Josh

Hi Josh,

I got a message from you. My preference is to maintain all communication in writing so as to have a record of it. So, if you would like to email me, that is fine. I appreciate that your voicemail was done in a a professional manner. I would further appreciate that, if you do email, you maintain the minimum cordiality that should be accorded, dispute or not.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I reserve the right to post any and all communication, including your voicemails, as I understand you also have that right. If any correspondence degrades to a level unacceptable to me, I will no longer communicate one-on-one.

Thank you,
Gary Fuller

From: sales@socallighting.com
Sent: Monday April 12, 2010 1:56 PM
To: Gary
Subject: Attn Josh

ive gotten all authority to exchange the tops for you based on you retracting the comments and any disputes all though you ordered the fixtures in the wrong color we will be more than glad to change the tops ship them to the melvin address and use rga#7654-jg write that on the box once all the comments are retracted and we will switch the tops for you let us know what you want to do thank you

From: gary [mailto:gary@penlightelectric.com]
Sent: Monday, April 12, 2010 2:52 PM
To: 'sales@socallighting.com'
Subject: RE Josh

Thank you for the reply.

I am not interested in an exchange where I send you tops of fixtures already installed, exposing the lamps to harm or making it so the client cannot use them pending receipt of new tops. I also see complaints in ripoffreport,(((Redacted))) etc., stating that they returned things and never got anything, including reimbursed. So, this offer puts me at risk relative to what I read about Sunrise aka So Cal.

I did not order wrong fixtures, I ordered the wrong finish. The advertisement is SOLID BRASS with a black finish, they are NOT SOLID BRASS. I could not care less than I do now about what finish I ordered them in. I have admitted my mistake, I spent time and money stripping them to make them the raw finish I should have ordered, only to find MIXED METALS. Once again, Sunrise - SO Cal;s advertisement states SOLID BRASS and you can see clearly they are not. My credit card charge shows Sunrise, so I do not need a tirade on "we are not Sunrise."

This is my offer. You send me four copper tops and I will send you four brass tops. For their own reasons, the client does not care if they are all brass or all copper, they just want them to all look the same, so this is the least expensive way for you. I still have to go change them out. I need the tops, no RMA exchange.

OR, send me the four copper tops with a bill for them, which I will pay. The cost per top should not be more than an entire RAW COPPER fixture. No tops sent back.

OR, send me eight brass tops and I will send you eight copper tops (which have now turned a darker color). No RMA exchange.

With respect to retraction, defined as "transitive and intransitive verb to withdraw or deny something previously said, published, or promised", I will not deny anything. If we settle on any of the above three offers I will post that we have resolved the issue with no ill-will. If it is number 2, I will post that you had me buy four new tops, but that I made the offer. I will also post that one "Josh" perhaps the "Joshua G" listed within the BBB facilitated the resolution in a professional manner. regardless of the offer chosen. I will do this at all five sites I have posted to and I will issue a letter to VISA and the DOJ - all at added cost to me.

I would appreciate an answer by 3:30 PM. Please do not wait until the last second or toy with it in some fashion. I will cease pursuit of what I have on going at this second, including the cost to me for researching names, etc. At 3:31 PM I will move on what I need to do and will not consider any proposals form Sunrise aka So Cal.

You should have handled this from the onset Josh. I would have paid for all new tops right away but for Mike's derogatory comments about me and his references to my family. Then, the posting of my credit card information was uncalled for and contrigutes to identity theft, not to mention that Sunrise aka So Cal knows it caused with respect to usage.

Sincerely,
Gary Fuller

END COPIED EMAILS

There was no response nor has there been as of 6:24 AM PST. Please note:

1) My credit card charge shows "SUNRISE - SO CAL" plainly from where the charge originates. Sunrise and So Cal are the same thing.

2) If Mike is the owner, he can circumvent his own company rules and send me the tops. I will then send him a company check with the ink that cannot be removed.

Please do search all names for complaints Sunrise Lighting, So Cal Lighting, SoCal Lighting before making a decision. You may see the number of people since the company's inception who have sent things back and never heard form Sunrise aka So Cal again.

I am paying for a name of owner search by the County of LA and will post all of those names upon receipt of the certified documents. $5.00 per name and $2.00 per certified document. I will also gather all relative complaint entities into one posting for those who may need them in the future.



CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Here is one more entity to send a complaint to:

Los Angeles Department of Consumer Affairs

CONSUMER SERVICES UNIT

(213) 974-1452

FAX (213) 617-1431

Sunrise Lighting aka SoCal Lighting aka So Cal Lighting refuses ot send me a RMA and has stated to the LA BBB that if I call them, they will sell me more fixtures. A phone call would just deteriorate into their beung beligerent and then a "he said, no he said....." let's keep it all in here.

Once more Mike - I WILL PAY FOR THE TOPS TO CLOSE THIS OUT, but you post credit card numbers, so how do we do this so I stay safe?

gary

Thanks Robert, this was great advice. I had already canceled the card, but finding out about these guidelines has proven to be a hopeful avenue of address. I have now filed a complaint with:

1) The department of Justice in CA
2) CHASE
3) VISA
4) BBB
5) Here, of course
6) Other less powerful venues

One must search through all of Sunrise Lights aka's to see all of the reports against them. I suppose this is why they "sell" and/or rename the company. If you merely search SoCal Lights, only one complaint is found.

Too bad ripoffreport cannot consolidate them all.

What I have found is that it is actually very easy for online companies to do this with little to no worry of recourse on the part of a disgruntled customer.

Just think how their taking care of the product in the same fashion they did the bulbs would have alleviated all of this. Leave out the verbal and written abuse, be professional, move on.

Again, and I may be the first to have said, they are in a position to do a good job, they just go overboard on their reactions to complaints, justified or not.

gary

No issue with the posted CC info, they tend to do this whenever anyone continues the complaint process. I already have a new card. FYI, VISA only cares if fraudulent action takes place, posting of privileged information falls under the two categories in the titel and may also be handled within business litigation.

Once again, it is a very good learning experience. I have been an electrical contractor for longer than their combined experience, in fact I think Mike is about 28 years old, about the length of time I have been contracting. The lesson (learning all the time) ....investigate any company via the local BBB, ripoffreport.com, t(((Redacted))), (((Redacted))), etc.

The sad thing? They could have a great business if they learned how to properly communicate and then put that lesson into practice. Oddly enough, the posting of privileged information is not new to them, they have done it to others. I wonder how many people they have given out such information to without being so blatant?

Gary

OMG This guy just listed your credit card number!!!!!  Me thinks you should probably so something about that...ASAP!  Wow.

OP:  You should contact VISA immediately to have your VISA card replaced.  It is appalling that this scum would post your VISA card number, expiry date, and name on line!  This is a violation of the VISA merchant terms and hopefully VISA will no longer allow this scum to process VISA purchases!!!

I would PRINT this ROR and make it available to VISA.  Dispute the charge with VISA.  VISA dispute representatives have internet access and can verify that your CC info is posted on line.

You need to change your VISA card immediately to preven fraudulent charges.  This fool's own posting should be enough warning to all to not conduct business with this scum.

Good luck!  Call VISA NOW!!!

I never said I did not mistakenly order the materials black coated, this is my error. When I began the order I only selected a quantity of one in RAW BRASS. when I clicked back and increased the order to 8 it must have defaulted back to the black as standard and I did not notice it, my mistake. I take care of my mistakes, I do not think others should do so.

So, I paid and took the time to strip them all, per Mike's direction, as he assured me what is under the coating is SOLID BRASS.

What I am saying is the advertisement is for SOLID BRASS fixtures with any coating they have available. It is the same if you wish a house built out of REDWOOD and want it painted. Then one day you opt to have a natural finish, you strip the house and find they built it out of CEDAR. CEDAR is fine wood, but you ordered and paid for REDWOOD.

Who should pay to make it right? Regardless, just fix it Mike, even if you want me to absorb more loss on the project, I don not care.

The client and I want all of the tops to match. Mike, do the right thing and take care of the product you sold. The advertisement does not state "If you order these SOLID BRASS fixtures with a coating, we reserve the right to substitute the materials used".

The initial page states "SOLID BRAS LED .... "

The link to the actual fixture state "Solid Brass Euro Dome....."

Now, Mike may easily change these so as not to constitute the false advertising it is at present, but this does not negate the fact that when I purchased them, SOLID BRASS, is what was and is at present being touted as the fixture that will be provided.

I am willing to BUY 4 copper tops so that all of the tops match, I prefer this over buying 8 brass tops. So Mike, you are wrong and you are aware of this, yet I am willing to pay to get everything to match just so I do not have to keep dealing with this issue.

You never addressed the impropriety with which you have a tendency to lean toward in communicating, the screw heads to large on some of the screws (not many, I think six total), nor your telling me to strip them as they are BRASS. You continue to merely reference that I ordered BLACK - we all know that.

My expectations, if you even step up to the plate and properly address this, is for you to communicate without your condescending and abusive language, something inappropriate for a lighting "professional", and to get me the proper tops, regardless of whether you have issues with these I stripped, I will pay for the tops and dispose of these, so you needn't worry about not making your profit while we lose money.

You have a lot of my personal information which you have opted to blatantly post online, another discouragement for others if they feel the need to address a perceived problem. I even see how you posted another client's credit card information. So, the ball is in your court Mike, are you going to make it right?

Gary Fuller
San Bruno California

this customer order his order in black he then wanted raw brass we hand make thes lights in the united states if he wanted raw brass we would have made them in raw brass but he did not he pleaced the order in black and then stripped them and now he wants us to send him new ones after he stripped them how is that fair to us when he stripped them we have no idea what he used to take off the powder coated finish the fixtures are solid brass and he stripped the paint off how can we help him he ruined the fixtures and he should pay for the tops because we sent him what he ordered we did send the wrong bulbs and we quickly shipped him the right ones as soon as he told us but you get what you order there is nothing we did wrong if the fixtures were in the original color we maybe able to help him even though any hand made lights are non returnable we put alot of labor time and effort into making these lights in the united states he stripped them ruined them and now wants us to exchange the tops how is that fair i will attach a copy of his order to this rebuttal so you can see what he bought and the color and see we made them exactly to his liking THIS IS EXACTLY WHAT HE ORDERED HERE IS THE ACTUAL COPY OF THE INTERNET Order #28075 Date Of Order: 01/28/2010 Time Of Order: 19:07:03 EDT -------------------------------------------------------------------------------- Ship To: Bill To: Gary Fuller gary@penlightelectric.com 650-255-0400 650-204-9955 Peninsula Lighting/Electric 185 Acacia Ave San Bruno, CA 94066 US Gary Fuller gary@penlightelectric.com 650-255-0400 650-204-9955 Peninsula Lighting/Electric 185 Acacia Ave San Bruno, CA 94066 US -------------------------------------------------------------------------------- Shipping Information: Payment Information: Shipping Method: California Visa Card Type: Visa Name on Card: Gary Fuller Card Number: 43885XXXXXXXXXXXX Expiration Date: 8/2012 -------------------------------------------------------------------------------- Code Product Quantity Price/Ea. Total SRA-104LED Solid Brass Euro Dome Style LED Area Light 8 75.99 607.92 Finish: Black BulbColor: WarmWhite Mounting: RocketPost 19.99 159.92 Shipping: California: 36.00 Sales Tax: 74.86 Total: 878.70 -------------------------------------------------------------------------------- PLEASE NOTICE THE COLOR AND THE ADDRESS AND THE NAME WE ID EXACTLY WHAT HE WANTED AND NOW LOOK AT THE PICTURES HE POSTED ABOVE AND NOTICE HE STRIPPED THE FIXTURES THEY ARE NO LONGER BLACK!!

They have replaced the bulbs, they will not replace the tops. They claim since I ordered BLACK, that is all they were obligated to send me. I claim I orderd ALL BRASS coated black and I expect all brass. Same as if you want a home built with redwood but painted blue. If you strip it to show the natural wood, you do not expect to see  cedar. They falsley advertise their product line.

Gary