So Cal Lighting REVIEW: Customer Satisfaction Commitment: So Cal Lighting reinforces the ideal that customer satisfaction is of utmost importance and continues its trend of improving consumer services.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight. The author of the Report below never responded to Ripoff Reports email, that the company wanted to make things right with them.
STATEMENT FROM SO CAL LIGHTING:
The person responsible (John Mitchell) for impersonating the CEO (Mike Hanna) and sending those atrocious e-mails has long been fired. We have implemented a much more thorough screening process to eliminate situations such as this one. As for the product complaints, we have addressed all issues regarding customers receiving the incorrect lighting fixtures by implementing a new tagging system which will ensure that the correct product is being sent to the corresponding customer. So Cal Lighting is completely dedicated to customer satisfaction, so much so that we have not had a single complaint since then, and that was five years ago!
NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Buyer Beware of SO CAL Lighting. We purchased several items from SoCal Lighting April 2009 and will never buy from them again. My goal in life now is to expose them publicly. The depiction they represent is far from honest. My order was missing items and the items that did arrive were not USA made as advertised. And they would not take my claim on the phone or Email! This is how So Cal Lights replied to me in their emails: YOU SOUND LIKE YOUR TRYING TO STEAL FROM US. And because I stopped taking their calls (as I was tired of the insults) they also emailed me: YOUR NOT A MANBE A MAN PICK UP OUR CALLS Below is a break down of the events. Length of Time3 weeks for 6 light fixtures; Order was placed on April 15th 2009 early AM. I received it May 1st 2009! That's 16 days after I placed the order and they are located only 4 hours away from me. After I did a Google earth I realized that Socal Lights is nothing but a small rented office with a warehouse not much larger than a 2 car garage. They are not a factory or large corporation, a far cry from how they represent themselves on their web site. They obviously drop ship 99.9% of the items posted on their site. Misleading and False advertising on Socal Lights Web site: They have a USA flag on the top of many of their web pages to help their deception. And on their web site the clearly note that ALL of their brass and copper items are USA made. Well the items I received were brass and copper and they were NOT USA made. When I noted this in my email/claim, the reply was your right and we should change that to MOST of our items are USA made. I replied that would not be acceptable or honest as the word most does NOT tell the public WHICH specific items are USA made. They even tried to old bait and switch on me when I told them I wanted to return the NON USA made lights, by offering me a fixture at almost TRIPLE the cost and they assured me that one would be USA made! The nerve! They also post that they are #rated by some contractors digest. Well I checked this out and found no such place exists to provide a rating. And the BBB (better business bureau) verified this as well (see below). They also display a large banner making you believe they have 20 years experience. They have only been open since April 2004! And based on the BBB records and after speaking with Mr. Mitchell (the president of the BBB southern California branch) we concluded that there is no way that any one at So Cal could have 20 years experience. The Better Business Bureau When I checked out SoCal Lighting with the BBB I noted that not only was BBB after them but so were several other government agencies. And the BBB provides the real information on ownership. So Cal lights web site posts phony owners name. The BBB also identified them under two company names. Apparently they are also a company called Sunrise Lights which has an established bad reputation. Hence the attempted name change to Socal. But the BBB caught that and exposed that as well. Here is what the BBB also notes about So Cal Lighting: On March 27, 2009, we wrote to this company asking them to substantiate their claim that they are rated number one. We are requesting the company to provide the specific publication where they bestowed this rating on him, provide the circulation of the publication, and explain in detail the criteria that was used to designate his company as number one. We asked the company to contact our office within the next ten days. The company responded to our request by stating they will provide a copy of the publication in May 2009. We will await the publication. This company is not a member of the Better Business Bureau. The company continues to misuse the Bureau's name and/or logo improperly and without permission. The company has been notified to remove all references to the Better Business Bureau's name, logo, and/or initials. They would NOT take our claim on the phone or via email: When we purchased no where did it say should we have a claim we would need a fax. And since we did NOT need a fax when we bought it only makes sense that we would NOT need one if we had a claim. When I explained that I did not have a fax, the unidentified person who refused to give his or her name replied that's our policy. They would NOT even take my claim VIA email! When I debated that the fax policy was not posted when I bought the person that wanted to remain anonymous at Socal lighting replied I will see what I can do. Of course they NEVER replied again, EXCEPT by telling me I am a liar and not a man. Jim C. San Martin, California
U.S.A.
10 Updates & Rebuttals
gare
san bruno,California,
USA
Identity Theft in use od CC by Sunrise So Cal
#11Consumer Comment
Wed, April 14, 2010
Jim,
They redacted your email. Go to report 585599 here in ripoffreport. Post #2 is Sunrise So Cal's post of my credit card data. Ripoffreprot redacted none of it, so my email is plainly shown. You may also get my email and phone number at the website for Peninsula Lighting Electric, penlectric dot com.
I have also invited you to join a group within the site they posted your credit card information, that was complaints board, yes?
I look forward to patiently moving forward with all available avenues of address.
gary
Mr. coleman
san martin,California,
U.S.A.
socal sunsrise so cal lights continue to terrorize the public
#11Author of original report
Wed, April 14, 2010
Mr. Fuller,
I will be there with you! Please let me know how you want to proceed. We must gather all clients that Sunrise, Socal , Sonrise, So cal lights has ripped off! We can also contact the BBB since they have also been slandered by this scam lighting company. I have also hired a PI and will be more than happy to share my file with you. I know EVERYTHING ABOUT THEM. You can email me at (((ROR redacted))). And we should do something with Rip-off Report as they will send a camera crew there if we work with them!
We must shut this place down before they hurt more people.
Thanks
Jim
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.gare
san bruno,California,
USA
Prove your offers of refund
#11Consumer Comment
Thu, April 08, 2010
Mr Hanna et al,
Please post your proof of the offers of refund you so often state you make so we may consider this input. Also, please be up front and identify yourself rather than hide behind anonymity.
Also, to others, please contact me with respect to a joint law suit. The more who participate the better the outcome and the less it will cost each person involved. I will do all of the work, in fact I have already begun the process. Of course, if you wish to actively participate versus passively, this would be even better.
Also, for those who have a need to continue moving forward with remedial action, please file a complaint at:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
If the link from here is non-functional, you may find it via the department of justice for California website.
Thank you for your time,
Gary
gare
san bruno,California,
USA
Legal Aspects Credit Card Disclosure
#11Consumer Comment
Thu, April 08, 2010
Jim,
The corporation owning my company had their attorney send me this little bit of information (I do not know if they are incorporated yet):
1. Contact the state in which they are incorporated. If unable to find that information, contact the state attorney general's office and demand that they investigate them for invasion of privacy, identity theft, and fraud.
2. Get an intellectual/business/litigation attorney and sue them for damages. Such behavior is completely unacceptable and you have the right to keep your information private.
He gave me some referrals, I am interested to know if you would like to do this jointly.
Gary Fuller
(((ROR redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.Mr. Coleman
San Martin,California,
U.S.A.
So Cal Lighting Scum continue to prove how they treat you when you complain
#11Consumer Comment
Tue, May 26, 2009
Dear Public,
Now you see what happens when you buy from So Cal Lighting AKA Sunrise Lights.
1. I was called a liar 2. I was called a thief 3. I was told I am not a man and now: 4. I am a pedophile 5. On this web site they even posted my full credit card # with expiration date:(((Redacted)))
And Here is an email I just received from SoCal Lights:
from socal lighting to jim coleman date Fri, May 22, 2009 at 10:40 AM subject: Order Number: 27286
Man you look like a pedafile your a weird person look at your miserable life that you have to lie and steal wow what a loser i am going to sue you for all you comments that are false we shipped you a full package and also tried to tell you how to submit your claim our terms and conditions state everything you have defamed us and lied and trust me i can afford to ruin your life i dont just write emails and go to public forums like a little girl be a man you might enjoy it you little wimp gaureented you got beat up alot as a kid its easy to tell very easy just because you got picked on all your life dont take out on others loser!! So Cal Lighting End of most recent email from SoCal LIghting
This is what you get folks should you even think of filing a claim with So Cal Lights in Northridge California! They are just plain old terrorist!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
John Mitchell
Los Angeles,California,
U.S.A.
this customer is the complain king
#11REBUTTAL Owner of company
Fri, May 22, 2009
well we have offered a refund to this customer three times at least look at the public forums socal lighting has over 25,000 customers this is the only person that has complained if you look at other public forums you will see this guy has over 28 complaints against other companies he calls himself the norhern defender he is one of those people that causes trouble for anybody they buy from he will not pick up his phone and he just jumped to complaining he just bought this order two weeks ago he never gave us a chance to prove to him we sent him his order we have tracking info and the weight of package delivery confirmation one complaint this whole time and on top of that this was such a small order i wish we never dealt with this guy also look at his picture looks like a pedafile!!
Mr. Coleman
San Martin,California,
U.S.A.
So Cal Lights AKA Sunrise Lighting AKA Socal are LYING AGAIN, the nerve!
#11Author of original report
Tue, May 19, 2009
I will make this simple:
1. We were never offered a refund
2. I can prove everything I have written in my claim
3. I will provide ANYONE copies of all written correspondence between me and Socal Lighting
4. Notice that Socal Lights/Sunrise Lights never apologizes
5. Notice how Socal Lights/Sunrise Lights never denies certain issues I noted
6. Go to the Better Business Bureau's (the BBB) web site and see for your self the bad deeds of Socal Lighting AKA Sunrise Lights. Now Socal Lights I have a question for you: Are you going to call the BBB and ALL the consumers that filed claims with the BBB liars as well?
Again if anyone wants to see their emails to prove my end please simply rebut here with your email and I will gladly send them to you. You will be shocked at what socal AKA sunrise lighting sent me in writing!
In summary:
I highly and strongly suggest NO ONE BUY FROM SOCAL LIGHTING AKA SUNRISE LIGHTS AKA THE LIGHTING COMPANY FROM HELL!
Mr. Coleman
San Martin,California,
U.S.A.
So Cal Lights AKA Sunrise Lighting AKA Socal are LYING AGAIN, the nerve!
#11Author of original report
Tue, May 19, 2009
I will make this simple:
1. We were never offered a refund
2. I can prove everything I have written in my claim
3. I will provide ANYONE copies of all written correspondence between me and Socal Lighting
4. Notice that Socal Lights/Sunrise Lights never apologizes
5. Notice how Socal Lights/Sunrise Lights never denies certain issues I noted
6. Go to the Better Business Bureau's (the BBB) web site and see for your self the bad deeds of Socal Lighting AKA Sunrise Lights. Now Socal Lights I have a question for you: Are you going to call the BBB and ALL the consumers that filed claims with the BBB liars as well?
Again if anyone wants to see their emails to prove my end please simply rebut here with your email and I will gladly send them to you. You will be shocked at what socal AKA sunrise lighting sent me in writing!
In summary:
I highly and strongly suggest NO ONE BUY FROM SOCAL LIGHTING AKA SUNRISE LIGHTS AKA THE LIGHTING COMPANY FROM HELL!
Mr. Coleman
San Martin,California,
U.S.A.
So Cal Lights AKA Sunrise Lighting AKA Socal are LYING AGAIN, the nerve!
#11Author of original report
Tue, May 19, 2009
I will make this simple:
1. We were never offered a refund
2. I can prove everything I have written in my claim
3. I will provide ANYONE copies of all written correspondence between me and Socal Lighting
4. Notice that Socal Lights/Sunrise Lights never apologizes
5. Notice how Socal Lights/Sunrise Lights never denies certain issues I noted
6. Go to the Better Business Bureau's (the BBB) web site and see for your self the bad deeds of Socal Lighting AKA Sunrise Lights. Now Socal Lights I have a question for you: Are you going to call the BBB and ALL the consumers that filed claims with the BBB liars as well?
Again if anyone wants to see their emails to prove my end please simply rebut here with your email and I will gladly send them to you. You will be shocked at what socal AKA sunrise lighting sent me in writing!
In summary:
I highly and strongly suggest NO ONE BUY FROM SOCAL LIGHTING AKA SUNRISE LIGHTS AKA THE LIGHTING COMPANY FROM HELL!
John Mitchell
Los Angeles,California,
U.S.A.
WE HAVE OFFERED CUSTOMER FULL REFUND
#11REBUTTAL Owner of company
Mon, May 18, 2009
WE HAVE MADE MANY ATTEMPTS TO HELP THIS CUSTOMER WE HAVE RECREATED HIS PACKAGE AND THE WEIGHT WITH HIS ITEMS CAME TO 9LBS WHICH IS EXACTLY THE WEIGHT IT SHOULD BE THE CUSTOMER WILL NOT CALL US BACK HE HAD A VERY SMALL ORDER AND CLAIMS ALMOST THE WHOLE PACKAGE WAS MISSING INSTEAD OF DEALING WITH US ON IT HE WOULD SEND EMAILS DEMANDING THAT WE JUST SEND HIM EXTRA ITEMS WITHOUT BEING ABLE TO DO A CLAIM THIS HAS BEEN VERY UNFAIR TO US HE HAS BAD MOUTHED OUR COMPANY WITHOUT GIVING US A SHOT AT TRYING TO FIX THE PROBLEM HE NEVER CALLED IN AND WE TRIED CALLING HIM NUMEROUS TIMES WITH NO AVAIL WE HAVE BEEN DOING THIS FOR OVER 14 YEARS I HAVE BEEN IN THIS INDUTRY SINCE 1995 IM IN NO WAY GOING TO RISK MY COMPANIES REPUTATION OVER TWO STEP LIGHTS BUT WE DO HAVE A PROCESS IF SOMETHING IS MISSING OR DAMAGED WE ASK THAT YOU FAX THE PACKING SLIP TO US SO WE MAY FILE A CLAIM BUT THE CUSTOMER CLAIMS THAT HE HAS NO WAY TO FAX WHICH IS HARD TO BELIEVE THAN HE CLAIMS THAT HE SPENT OVER 2,500 DOLLARS BUT HE SPENT AROUND 200 DOLLARS AND HAS MADE OUR LIFES MISERABLE WE CANNOT GET A HOLD OF HIM AND ANYTHING WE TRY TO DO TO HELP HIM HE WILL NOT LET US AND YES ALL OF COPPER AND BRASS FIXTURES ARE MADE HERE IN THE EXCEPT FOR ONE SPOT LIGHT THAT WE OFFER THATS IT EVERYHTTHING IS MADE HERE WE GAURENTEE WE DO NOT NEED TO BAIT AND SWITCH SOMEONE FOR TWO FIXTURES I MAKE 4 DOLLARS A UNIT ON WHAT HE BOUGHT I HAVE NO REASON TO TRY AND RIP OFF ANYBODY ESPECIALLY FOR LESS THAN $50 OF PRODUCT WE ARE STILL WILLING TO HELP THIS CUSTOMER I WISH WE NEVER SOLD HIM ANYTHING FOR SUCH A SMALL PROFIT IT HAS BEEN A MISERABLE EXPERIENCE I GUESS THERE IS ALWAYS ONE CUSTOMER YOU CANT SATISFY!!