Complaint Review: SocialSecurityCard.net Veteran Information Alliance

I found the site socialsecuritycard.net that said for $14.99 they would give me the proper forms and support to submit quickly and easily to replace my lost social security card. Basically, they said they would "do the work for me!"

Instead, once I paid, all I got was the application form, which it turns out you can get just as easily for free from the Social Security Administration. There was no customer support or contact even though I wrote emails to their supplied email address, until I threatened with a BBB report if they did not respond within one hour. Here is the response:

On Dec 6, 2006, at 2:45 PM, Social Security Card wrote:
Is the one hour up?I don't care about your threats. Complain to anyone you like. Report it to anyone you like.You an mail the form in. you do not need to go in.

As for refunds, I am sorry but we do not offer refunds. That is stated in our terms of service which you agreed to before authorizing us to charge your credit card. You can view these terms here: www.socialsecuritycard.net/disclaimer.html

Regards,
Jerry

Nan
Seattle, Washington
U.S.A.