Complaint Review: Softballsubs.com

I conduct almost 80% of my shopping online. I have vast experience with dealing with internet companies from the large providers to the very small niche providers. My interaction with softballsubs.com has been the absolute worse experience I have had to date. 

PLEASE do NOT purchase from this website. I suspect they will be gone soon and will most likely appear under different branding. 

After I submitted my credit card payment for a new softball Bat for my daughter, I noticed my credit card was charged right away. Thinking this was good that we would get the bat in time for the season. When I had not heard any thing for awhile I emailed customer service. I got back a very poorly written email that was my first sign that this company was not legit and English was not their first language. 

They indicated the shipping was going to take 3 weeks. I told them to cancel my order. I then went online and cancalled my order. I got an email indicating that I would need to pay fees. I looked on the website uNader the cancelation policy and did not see anything about fees. They indicated I had to pay through western union. I do not use western union and told the to debit my credit card and send back the remaining amount. 

All I have gotten since then is cryptic emails that tell me to "wait 10 to 15 days". 

I am am posting this story everywhere I can as I do not want other people to lose money and go through this frustration.