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  • Report:  #1125562

Complaint Review: Softlayer.com IBM

Softlayer.com IBM Fraudulently erased data of loyal customer Dallas Texas

  • Reported By:
    Marketing Company — Miami Florida
  • Submitted:
    Sat, February 22, 2014
  • Updated:
    Sat, February 22, 2014
  • Softlayer.com IBM
    4849 Alpha Road
    Dallas, Texas
    USA
  • Phone:
    12144420600
  • Category:

My company had been a loyal customer of Softlayer.com (IBM) for five years.  We have always paid our bills on time, and during that time we spent tens of thousands of dollars with them.

Softlayer.com (IBM) erased our hard drive with perhaps ten thousand hours of work (by dozens of employees) accumulated during that time and costing countiless dollars in damage in man hours and  to our brand equity resulting from a single 60 day billing dispute.

 

They are a horror story of a service provider.  Consumers be warned.

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