Complaint Review: Software-payment.com/Billinternet.com8778717412

On May 18, 2008, while reading my e-mail, a popup from what I thought was my Windows Antivirus detactor indicated that my computer was infected with 41 different dangerous viruses, torjans and etc. I closed out my e-mail, and went back to the Windows Antivirus window, only to discover it had expired. Assuming that the popup was from Windows, I open the link to the Software-payment website, still thinking it was coming from Windows, I proceeded to purchase the Antivirus 2008 Software @$49.95, the AlphaWipe Tracks Cleaner 2008 @$34.95 and the Premium Support @$24.95. The purchase was done throught Software-payment.com with my Debt/Credit Card for a total of $110.24. If one does the math, the company also charged a $2.00 processing fee, of which was not mentioned in their Product Information Package. After I filled out the Software's online invoice, which included Name, Phone Number, E-Mail Address and Debit/Credit Card Number, a notation at the bottom of the invoice instructed that I would receive all download information through my e-mail address, of which they did do. The following is their portion of the e-mail I received: (My personal information is omitted)

We appreciate you making your order.
Product: Antivirus 2008 - 49.95 USD
AlphaWipe Tracks Cleaner 2008 - 34.95 USD
Premium support - 24.95 USD
Site: www.software-payment.com
Order Billed As: billinternet.com 8778717412
Order Number: 7164809

Your code for Antivirus 2008 is:4eb8b0bab3bdb5b3b7bdb9b2b8efbcbabba3a0f0fea2f0e3e2f5fca9 (This is suppose to be a licensing code, but when typed as a licensing registration number, an error message is generated indicating the number is invaid, which does not allow the software to download)

AlphaWipe Tracks Cleaner 2008 was purchased in a bundle with Antivirus 2008. Please use this link to download your copy of AlphaWipe Tracks Cleaner 2008. If you are not completely satisfied with this purchase, please do not hesitate to contact us. Your charge will appear as: billinternet.com 8778717412.

After I recieved my e-thank you for my purchase with all the above information, I attempted to download the software through the attachments sent and the Antivirus Code Number. The invalid licensing code would not allow me to proceed. Upon discovering the problem, I immediately called the 1-800 number, followed the menu to the Customer Service Dept. did not talk to anyone, "due to such a high volume of calls, and I would need to leave a voice message, then told that a customer service representative would contact me within 24 hours." I left a message as instructed. Somewhat frustrated, I returned to the website, using the password given, plus the order number and my credit card number as verification, I was then given a Customer Service e-mail screen in which to leave a message. I explained the entire problem, tried to print off a copy, but the website would not allow the screen to be printed, so I sent the message without evidence or proof of my communications with them. After waiting two days, and not receiving any answers, I repeated both voice mail and e-mail message attempts. Still no communications with Software.

Thinking I would give the company a bit more time, I waited until the end of the May to attempt to contact them again. I will admit that I did not journalize the exact dates attempted, so everything is approximate. Again, sometime around first week of June, I made an attempt contact the Software-payment company leaving messages concerning the problem, but still no one contacted me. Then around June 20th thru June 22nd, I called the 1-800 number, again following the menu instructions, but this time I was place in line to wait to speak to a representative, the wait was ten minutes and I was eleventh in line. As I waited a voice would telling me how many calls were ahead of mine. As the count down proceeded to number four, I'm thinking now I will be able to speak to someone, at this point, I was cutoff, and told that "due to the high volume of calls, I would need to leave a voice message." So, I followed the phone menu as instructed, again, only to be told this time "this voice mail box was full, and to call back later, or if I had already left a message in the mailbox to not so again, and a customer service representative would call back within 24 hours. And as one would suspect I received no reply. Once more on June 30th I called the 1-800 in hopes that just maybe I could finally get through, this was around 9:30 a.m., most of the other calls where afternoon, early evening or late evening. As I placed the call, I was delighted to hear that I was again going to have to wait in line to speak to a representative, this time the wait being twelve minutes and I am number twelve in line. This time the count down proceeded quickly, until I was number two, woow! I am finally going to be able to speak to an individual, was my thoughts, only to have my expectations dashed again, and told that "due to the high volume of calls, I would need to leave a voice message, and of course the mailbox was again full. So, as a final attemped to contact this company, again I sent an e-mail though their website on June 30, 2008, and what do you know I received the follow e-mail:

[Software-Payment.Com #CS=07025902]Re: Tuesday, July 01. 2008
Dear, 3:56:02PM

Thank you for contacting Antivirus2008 Customer Support Center.

My name is Robert, and I am responding your recent email.
Please, be informed that the issue was escalated to voice support department. So one of our representatives will call you and assist on problem resolving.

Please do not hesitate to ask us if you need additional help or information regarding any issues.

Thank you for understanding and patience.


Robert,
Antivirus2008 Customer Support Center

This is my reply to Robert's e-mail, though I now believe that this is a fraudulant company, and I was foolishly dooped into paying for service and a product they had no intentions of providing. I am sure they are getting a good laugh as they bank peoples hard earned money....

Dear Robert,

I wish to thank you for responding to my e-mail.

But, as of this date July 9th, no one from your Voice Support Department has bothered to contact me. What a travesty, that this company does not live up to it's claim of contacting customers within a twenty four hour period when a problem arises. Under these circumstance I have only been contacted once, by you, since May 18th. I am very disappointed and disgruntled, especially since I paid $110.24 for software and services to protect my computer, and can't even get a reasonable response to my numerous requests. I shall restate that the problem lies with the Antivirus2008 licensing code, being invalid and unrecognizable, thus not allowing the software to downloaded. I have sent e-mails, left voices messages, been placed on hold on two occasions for ten to twelve minutes, waiting to speak representative, both times becoming fourth and second in line, only to be cutoff, and told "that due to the high volume of calls I must leave a voice message". After such treatment one can easily understand why individuals become anger, irate and curse violently. What is a person suppose to believe after being treated in such a fashion? I have been both very reasonable, and patient, but to no avail.
SO I AM MAKING THE FOLLOWING DEMANDS:

I WANT MY SUBSCRIPTION CANCELLED AND THE PAYMENT OF $110.24 REIMBURSED TO MY DEBT CARD IMMEDIATELY. YOUR BILLING DEPARTMENT HAS ALL MY INFORMATION ON RECORD, SO THERE SHOULD BE NO NEED FOR ME TO DO ANYTHING FURTHER.

Please be assured that I will not recommend that anyone purchase this companies products.

Disgruntly Customer,

Today is July 10th and I have yet to receive a reply from Robert.

Thank you, I hope you can help me

Dudlnana
Buckner, Missouri
U.S.A.