SoldSmart International - Lenycik - Alex Popyrin SoldSmart sold me items on ebay that were faulty, broken and un-usable. They refused to provide a refund. Sydney Internet
DO NOT DEAL WITH SOLDSMART INTERNATIONAL ON EBAY.
I purchased a barbecue on eBay from Soldsmart that was delivered faulty, broken and un-usable.
I requested a full refund that was rejected. I gave them plenty of opportunity to resolve the issue without any success.
The problems with the barbecue delivered include:
1) 2 of the brackets for the legs are not welded and as such 2 of the legs cannot be attached
2) There are a number of dents in the charcoal holder and the legs are not straight
3) The product is of very low quality build and I can buy a much better product for less than the value I paid for it
Soldsmart also operates two websites namely http://www.soldsmart.biz and http://www.lenycik.com. The company accepts payments under Alex Popyrin Bank: Westpac Bank
Account name: Alex Popyrin
BSB: 732298
A/c: 568064
Carlo
Castlecrag
Australia
3 Updates & Rebuttals
Carlo minassian
Castlecrag,Australia,
Australia
SoldSmart International - Lenycik - Alex Popyrin - ISSUE RESOLVED
#4Author of original report
Wed, November 12, 2008
Since submitting the original report Soldsmart made contact with me and supplied a full refund and covered all costs I incurred in returning the item.
This issue has now been amicably resolved between myself and Soldsmart.
Soldsmart
Merrylands,Australia,
Australia
Update regarding the resolution of the issue by Soldsmart
#4UPDATE Employee
Wed, November 12, 2008
Hello Carlo,
Thanks for talking with us further about the problem you had regarding this item.
After confirming the details and in further consultation with you, we approved and completed the refund and also made the arrangements for the $51.00 as discussed. This should take care of the concerns you had.
We appreciate that it is unfortunate when items are received damaged but please be assured that Soldsmart resolve all issues presented to them and always maintain open communication. Our intention is to resolve all issues to everyone's satisfaction.
Thanks again for your helpful assistance.
Kind Regards,
David
Customer Support Manager
SoldSmart International
www.soldsmart.com.au
Soldsmart
Merrylands,Australia,
Australia
Update regarding the resolution of the issue by Soldsmart
#4UPDATE Employee
Wed, November 12, 2008
Hello Carlo,
Thanks for talking with us further about the problem you had regarding this item.
After confirming the details and in further consultation with you, we approved and completed the refund and also made the arrangements for the $51.00 as discussed. This should take care of the concerns you had.
We appreciate that it is unfortunate when items are received damaged but please be assured that Soldsmart resolve all issues presented to them and always maintain open communication. Our intention is to resolve all issues to everyone's satisfaction.
Thanks again for your helpful assistance.
Kind Regards,
David
Customer Support Manager
SoldSmart International
www.soldsmart.com.au