Complaint Review: Sole Treadmills

My new F63's belt started to separate at 2 weeks, with 75 miles and 15 hours on the meter. I had to call Sole not once but twice only to discover that their local warranty tech no longer worked with them. After a third and demanding call they shipped a replacement belt and contracted another tech to come and replace it. The only problem is the new belt is not the same as the original with the engineered, designed, safety "stripe" or words Sole down each side.

If you're not an avid treadmill user you may not understand that it's there for a reason; to help you with a quick glimpse over an extended use period or high rate of speed where your feet are relative to the moving belt and the remaining stationary deck. I find this change unbelievable and inexcusable for a $1000 piece of exercise equipment.

Sole Fitness could offer no acceptable resolution and since my 30 days for return have past I'm stuck with machine that is substandard to design. And don't forget that all the time you think you're dealing with Sole for warranty you've actually been redirected to their contracted warranty service company

Did I mention that the machine also started to make a horrendous noise when lowered to the ground? And there's all sorts of noises from the plastics and drive area when moving at over 6MPH?

Unhappy
Phoenix, Arizona
U.S.A.