Complaint Review: Solo Mobile & Bell Mobility

Customer services reps Alison Parker, Francis (employee id 6008069), and Helen (employee id 6030444) are not willing to keep customers happy.

I recently signed up with Solo mobile and was informed that the first three months were free. This was incorrect information and the first three months are unlimited, not free. The store that I signed up at has admitted to the mistake and want to help me.

I spoke with Helen (6030444), she advised me that I had to go to the store and have them call and then Solo would credit my account for the three months for the mistake. Well, Helen lied. I went to the store and had them call the customer service and they did nothing to help me.

After telling me that they would credit the account they have gone back on their word and are saying that they will not even though not only did the store mess up (which they have admitted) but the customer service rep messed up as well.

They in no way want to keep a new or any customers happy. So here we are. I want everyone to know not to sign with Solo, you would be making a huge mistake!

Anonymous
Victoria, British Columbia
Canada