Complaint Review: Solo Mobile

Feb 12, 2009
I called Solo to see if I could pay off the one contract ($300) and have the other 2 contracts reinstated, they said no. It has been past 90 days and your bill is behind. I am frustrated and annoyed that they are helping my husband ruin me, when I have worked so hard to build my credit.

Re: Contact Us (KMM4716845I63L0KM)?
From: SoloMobile (info@solomobile.ca)

Sent: February 12, 2009 11:04:42 AM
To: kearney194@hotmail.com
Ref.: 8674458854

Good day Mrs. , Thank you for using Solo Mobile's Internet Customer Care. My name is William. I have read your message and I am pleased to assist you. Due to the nature of your question, it would be preferable for us to speak to you. I therefore invite you to contact our Customer Service department by phone at 1 877 999-SOLO from a landline telephone or #SOLOfree from your cellular telephone. Please note that our business hours are as follow: - Monday to Friday: 10AM to 6PM I apologize for any inconvenience this may cause you and I thank you foryour comprehension. Thank you for choosing Solo Mobile as your wireless communications provider. Don't hesitate to e-mail us again at: http://www.solomobile.ca/Default.aspx#/Contact-Us/Contact-Us.aspx Have a really nice day. William (6021789)Solo Mobile Internet Client Care Original Message Follows:------------------------ > Date 10/02/2009 Time 17:50 Email kearney194@hotmail.com 12:00:00 AM

Category General question
Comment I am going through a divorce and couldn't afford to have the phones running up a bill. My x-husband was the one who signed up the contracts.I did cancel the contracts and tried to have him pay them but he hasn't.I am now paying a little bit each month. I am now going to need 2 phones and am wondering if I pay out the one contract can I reinstate the other 2 contracts? I don't have any of the phones either, my x-husband took them, would solo be willing to add 2 phones? Please respond to kearney194@hotmail.com. Thanks; K

In September 2008, I couldn't afford 3 billes and asked for them to ask my exhusband to take over the contracts. Since he was the one who over the phone signed up for 3 contracts and it was under my credit and I wasn't asked about it. He wouldn't pay the bills and Solo wouldn't go after them. I had to terminate the contracts. He also took all the phones, I just got stuck with the bill, but Solo didn't care.

Once I started making headway with all the bills left behind I started putting $25.00 on the bill (twice a month), which is still billing $16.00 more per month. I am a single mother with bills to pay and trying to get out of the whole. It's not fair he could take all the phones, run them up and leave me the bill. I feel like a used dishrag.

-----Original Message----- From: SoloMobile [mailto:info@solomobile.ca] Sent: August 27, 2008 10:38 AM
Contact Us (KMM3844021I63L0KM)
Ref.: 508214095

Good day Miss
Thank you for using Solo Mobile's Internet Customer Care. My name is Claude. I have read your message and I am pleased to assist you. I wish to clarify that each line has a contract. Therefore, cancelling two lines out of three would generate twice the cancellation charge previously discussed. Thank you for choosing Solo Mobile as your wireless communications provider. I hope to have answered your questions. Don't hesitate to e-mail us again at: http://www.solomobile.ca/Default.aspx#/Contact-Us/Contact-Us.aspxHave a really nice day. Claude Solo Mobile Internet Client care

OriginalMessage Follows: ------------------------
But I am not cancelling my contract I would just be down sizing to one phone. So wouldn't I still be keeping the contract? Thanks;

-----Original Message----- From: SoloMobile [mailto:info@solomobile.ca] Sent: August 25, 2008 10:33 AM
To: kearney194@hotmail.com
Subject: Re: Contact Us (KMM3843552I63L0KM)
Ref.: 508214095

Good day Miss , Thank you for using Solo Mobile's Internet Customer Care. My name is Margaret. I have read your message and I am pleased to assist you. In regards to your query, I would like to inform you, if youwere to cancel any of your phones with a 36-month contract, a penalty fee of 20$ per remaining month applies (with a maximum of 300$ and a minimum of 100$) as you would be terminating your service before the enddate of your term. I hope this information reassures you and helps you out. Thank you for using Solo Mobile's Web site. I hope to have answeredyour questions. Don't hesitate to e-mail us again at: http://www.solomobile.ca/Default.aspx#/Contact-Us/Contact-Us.aspxHave a really nice day. Margaret (0103048) Solo Mobile Internet Client care

Original Message Follows: ------------------------ >
Date 25/08/2008 Time 12:02
Phones Comment I have 3 phones on a contract and only need one, I am wondering if I can turn off 2 phones without paying a penalty?


Kearney194
Yellowknife, New Foundland
Canada