Complaint Review: Solomon & Sons Relocation Services

I went through all the details of my inventory, current location, and destination location. I explained to him that I lived in an apt building with an elevator and that they would be able to double park the truck right in front of the building like all Brooklyn residence do when they move. He said he double checked the area and made sure that we would not have to add a shuttle charge to the bill. He also told me that their long distance carry of 75 feet only applies from the front of the building to the truck which in this case was less. I then explained to him that my home at the destination had more then 14 steps. He assured me that stairs in a home dont count. So after this phone call, I compare their rates and reviews to many of the other companies I spoke with. Solomon and Sons came out cheapest and had the best reviews. He sends me the contract to sign, and tells me that I shouldn't worry about their stairs section and that I wont get charged. So I sign it taking him up on his word.

I get a call 2 days before my move date from the driver asking me if they can pick up my stuff 1 day early since they arrived in town early. I tell him no problem (thinking if I do them this favor that they would repay me by taking extra good care of my stuff). I take an extra day off from work and get some family members from the neighborhood to help to get the rest of our stuff ready to go go for the movers. They get to my house and one of the guys start wrapping my furniture while the other mover starts going over the paper work with me. He tells me that they are charging me an extra 150.00 for a shuttle fee, and an extra 100.00 for a long distance carry fee. (he said the distance is from the apt to the elevator and then the elevator to the truck). I call customer service but they cant help b/c the manager is out of the office and he tells me that we will deal with this later and to let the movers pick up my belongings. I try calling back a few days later to follow up, but they still can not resolve the issue b/c they need the BOL. The movers come to my house to drop off my stuff at the destination and then charge me an additional 50 dollars for my stairs. I say no problem, i'll just add that to the things to speak about with the manager when I get a hold of him or her. I had to run to the ER for my son while the movers were unpacking so I left my brother there to supervise.

When I get back I come home to see some of my furniture broken. I asked my brother if they told him that they broke anything. And he said that they did not mention anything. (the crib was placed against the wall with the broken foot so that I wouldn't realize that it was broken and tipped over. And you can see from the picture that they tried fixing it with a lousy screw) I continue to chase the company to speak to someone that can help me, and I finally speak with a customer service agent that tells me that she can only refund me for the long distance carry and for the stairs. She said that 18 wheeler trucks are not allowed on Brooklyn. I send her a link to the city MAP (images included in this review) and I get no response. By the way, they would only give you a refund if you sign a 2 page documents basically saying that you cant write bad reviews or hold them accountable for anything... In short, they will come off as cheap and great reviews, but there are a bunch of extra charges that they throw in. And if you try to get refunded, you will only get partial and not be able to write about your experience. STAY AWAY FROM THEM!!! I have attached images for all of you to view. You will notice a larger truck passing ** in one of the pics as they were telling me that large trucks cant get onto my block