Complaint Review: Solomon And Sons Relocation Services

Only reason they get one star is for Alejandro and his moving crew, Allie in dispatch, and Timmy the delivery team.They were all very nice and handled my belongings with care. If it wasn't for them and Google this company would get -5 stars. In the beginning this company was very attentive, but after going thru the moving process with this company I realize it was just to get a sale. This company is very unprofessional, lacks communication and customer service skills. My sales rep was Alex Freeman who is a liar and disappeared after my belongings were picked up. He assured me that my belongings would get from FL to NV within 7-10 days . My belongings set in FL for 2.5 weeks and no one in the entire company could even give me an estimated date for departure. I was passed from person to person and was told "they were working on it." The manger Roy Cohen was useless because he referred me to the contract without even acknowledging my questions/concerns. Then I was passed to Monica the "vice president" who was very rude, had a attitude and hung up on me several times and threatened that if I was not there get my belongings they would turn the truck around and charge me a holding fee. Marty the truck driver from Ocean Moving was very unreliable and a lair. He charged me a long haul fee after he told me that the truck was too big to fit in my complex and that he could not deliver my belongings; however several semi trucks has passed thru my complex; he clearly didn't know how to drive. He would also reschedule delivery dates without contacting me.

And let me not forget the rude receptionist who always answered the phone, I wish I knew her name so i could drop it here too. My belongings where not delivered, they caused an inconvenience to my work schedule, and they lost some of my items. Don't waste your time or money with this company. I wouldn't be so irritated if they just told the truth from the being. Last but not least they need to change their website: all the photo of the movers are Caucasians. Only one first my movers was Caucasian, all others where part of the minority. Their website is not a good representation of their company as a whole. Stay Woke!!!