Report: #1135980

Complaint Review: Solution-Lens.com

Solution-Lens.com Circle Contact Lenses Brussels Internet

Reported By:

Jasmine K — Queens Village New York
Submitted:

Thu, April 03, 2014
Updated:

Tue, June 10, 2014

Solution-Lens.com

Internet

USA
Phone:

+32 (0)22/27.11.88
Web:

http://www.solution-lens.com
Category:

Eye Care

This company has no morals a complete scam!!!!

I placed an order with Solution-lens.com on February 3rd, 2014. The items were to be included in prize bags for an event I was having March 1st, 2014.

ORIGINAL ORDER CONFIRM EMAIL:

Solution-Lens.com

Solution-Lens.com
, CA

Thanks for your order, Jasmine!

An account has been created for you with the following details:

Username: jasminekknox
Password: ************

Want to manage your order online?
If you need to check the status of your order, please visit our home page at Solution-Lens.com and click on "My account" in the menu or login with the following link:

http://www.solution-lens.com/user

Purchasing Information:

E-mail Address:

jasminekknox@yahoo.com

Billing Address:
JASMINE KNOX
JASMINEKKNOX@YAHOO.COM

Billing Phone:

Shipping Address:
JASMINE KNOX
89-33 208TH ST
QUEENS VILLAGE, NY 11427

Shipping Phone:

Order Grand Total:

$39.80

Payment Method:

PayPal

Order Summary:

Shipping Details:

Order #:

14582

Order Date:

02/03/2014 - 17:36

Shipping Method:

Standard delivery

Products Subtotal:

$39.80

------

Total for this Order:

$39.80

Products on order:

2 x

GEO XCK-105 SUPER SIZE BLACK CIRCLE LENSES - $39.80 ($19.90 each)
SKU: GEO XCK-105 BLACK

Where can I get help with reviewing my order?
To learn more about managing your orders on Solution-Lens.com, please visit our help page.

Please note: This e-mail message is an automated notification. Please do not reply to this message.

Thanks again for shopping with us.

Solution-Lens.com

I did not receive the items and contacted the company via there website to advise this and was provided with a tracking number: RR026740715TH. After a few more weeks the package was never received and the tracking information (because it was international shipping) wasn't available. I contacted them again as the event date was moving closer and never received a reply from them via email or their own online system.

I ended up purchasing from another online co: geocolouredlens.com and had to pay an additional $15 for expedited shipping.

REPLACEMENT ORDER CONFIRM EMAIL:

Thanks for your order!

Your order ID is #10717. A summary of your order is shown below. To view the status of your order click here.

Shipping Address

Jasmine Knox
89-33 208th st
queens village, New York 11427
United States

Billing Address

Jasmine Knox
89-33 208th st
queens village, New York 11427
United States

Your Order Contains...

Cart Items

Qty

Item Price

Item Total

Geo Combo Cafe Mimi
(Item 1: Geo Cafe Mimi Cappucino WMM-500, Item 2: Geo Cafe Mimi Cappucino WMM-600, Item 3: Geo Cafe Mimi Cappucino WMM-600, Item 4: Geo Cafe Mimi Cappucino WMM-500, Left Eye: 0.00, Right Eye: 0.00)

USD65.80 USD

Subtotal:

USD65.80 USD

Shipping:

USD15.00 USD

Grand Total:

USD80.80 USD

Your order is expected to be dispatched within the next 3 working days. You will receive a notification email with a tracking number when your item has been dispatched.

If you have any questions about your order now or in the meantime, just reply to this email and we will get back to you normally within 24 hours.

Thank you for shopping at www.geocolouredlenses.com.

Regards,
Flora
www.geocolouredlenses.com

I still had not heard from solution-lens.com.

On March 5th, I opened a dispute/claim with Paypal for a refund as I had still not received the merchandise. I received the following email from solution-lens customer service on March 11th, 2014:

SELLERS EMAIL:

On Tuesday, March 11, 2014 12:56 PM, Clients Customer Service wrote:

Dear customer,

Thank you for your message.

We are very sorry that you haven't received your order and will send you a new one but please close the Paypal dispute first as we cannot take the risk that this order will be refunded in case it is delivered after Paypal allowed delay.

Thank you again for your purchase and sorry for the inconvenience.

Best regards,

http://www.solution-lens.com

http://www.facebook.com/buy.solution.lens

MY REPLY:

On Wednesday, March 12, 2014 1:52 PM, jasmine knox wrote:

Hello,

I am not interested in a replacement order as I don't need the lenses anymore. This order was for an event I had on March 1st. as part of the prize packages.

On February 20th since I hadn't received the lenses yet, I had to order from geocolouredlenses.com and pay additional $15 for expedited shipping since the event was only a week away.

If necessary, I will forward you the order confirmation for proof.

If the shipment does get delivered (which at this point I doubt) I will decline the package as I have no need for them and have it returned to shipper.

Regards,

Jasmine K. Knox

EMAIL FROM PAYPAL:

On March 14th, 2014 I received the following email from Paypal advising that I had lost my dispute/claim:

Dear Jasmine Knox,

We’ve completed our investigation of the following transaction:

-------------------------
Seller's Name: PHITCHAYA SURIYANAKAS
Seller's Email: safeshoppayment@gmail.com
Seller's Transaction ID: 59C45337XJ514434G
Transaction Date: Feb 3, 2014
Transaction Amount: -$39.80 USD
Invoice ID: 14582-1391442114
Your Transaction ID: 2F431858R1079272E
Case Number: PP-003-001-562-604
-------------------------

We’ve received valid tracking information, showing that the item has been
delivered.
Tracking no. RR026756582TH

We value your business and regret that you have had this experience. To
avoid similar experiences in the future, we recommend that you read our
Buyer Complaint Policy by clicking on the User Agreement link at the bottom
of any PayPal page and then clicking the ‘Buyer Complaint Policy’ link.

As a result of this, we cannot grant your appeal.

Yours sincerely,
Hazman Dani

Protection Services

So the tracking number they sent to PayPal was not the same tracking number they provided me with REAL TRACKING #: RR026740715TH vs. FAKE TRACKING #: RR026756582TH.

Curious I tracked the fake tracking number provided and USPS Tracking showed that there was a delivery delivered to zipcode 11434 on February 22nd, 2014:

Tracking Number: RR026756582TH

delivered

Product & Tracking Information

Postal Product:

Features:

Registered Mail™

DATE & TIME	STATUS OF ITEM	LOCATION
February 22, 2014 , 3:49 pm	Delivered	JAMAICA, NY 11434
February 22, 2014 , 9:10 am	Out for Delivery	JAMAICA, NY 11434
February 22, 2014 , 9:00 am	Sorting Complete	JAMAICA, NY 11434
February 22, 2014 , 5:58 am	Arrival at Unit	JAMAICA, NY 11434
February 22, 2014	Depart USPS Sort Facility	BETHPAGE, NY 11714
February 22, 2014 , 12:28 am	Processed through USPS Sort Facility	BETHPAGE, NY 11714

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=RR026756582TH

My shipping and billing zip code is 11427 which is noted in the correct tracking info tracked information on USPS tracking:

Tracking Number: RR026740715TH

alert

Your item was undeliverable as addressed at 10:11 am on March 18, 2014 in QUEENS VILLAGE, NY 11427. It is being returned if appropriate information is available.

Product & Tracking Information

Postal Product:

Features:

Registered Mail™

DATE & TIME	STATUS OF ITEM	LOCATION
March 18, 2014 , 10:11 am	Undeliverable as Addressed	QUEENS VILLAGE, NY 11427
March 17, 2014 , 10:07 am	Out for Delivery	QUEENS VILLAGE, NY 11428
March 17, 2014 , 9:57 am	Sorting Complete	QUEENS VILLAGE, NY 11428
March 17, 2014 , 8:32 am	Arrival at Unit	QUEENS VILLAGE, NY 11428
March 16, 2014 , 7:25 pm	Processed through USPS Sort Facility	BETHPAGE, NY 11714
March 16, 2014	Depart USPS Sort Facility	BETHPAGE, NY 11714
March 15, 2014 , 9:22 pm	Processed through USPS Sort Facility	BETHPAGE, NY 11714
March 15, 2014 , 8:55 am	Processed through USPS Sort Facility	KEARNY, NJ 07032

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=RR026740715TH

So Instead of this company doing the correct thing and offering me a refund, they decided to lie to PayPal and provide them with a fake tracking number (RR026756582TH). The fake tracking number. And the tracking number provided isn't even delivered to my zip code. I am in an appeal with PayPal now over this and have provided them with all the information including emails from this company.

I find it absolutely incomprehensible that instead of refunding me a simple $40 this company actually went out of their way to deceive PayPal! The company cannot claim the incorrect tracking number sent was a mistake. On March 11th, 2014 they apologize, for my not receiving it, in their email. Yet the delivery date on the fake tracking number provided was February 22nd, 2014. They clearly were aware that that was not my package and lied to PayPal just to get out of giving me a refund.

I understand mistakes, I understand shipping issues...what I can't understand is a company that intentionally tries to scam/swindle/deceive its customers. They actually took the time to find another customer order that was being shipped to the same city as me to intentionally provide PayPal with a false tracking number.

This company needs to be avoided at all costs. There are tons of HONEST companies out there, no need to do business with shady morally corrupt individuals.

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