Complaint Review: Sonesta Simply Suites Extended Stay Property Rentals

This apartment suite property is antiquated and filthy!  The property managers Stephanie and Brigitte on the premises are unethical, discriminatory, discourteous, and all-around bad people. It is shocking they are employed in the hospitality industry, given they lack hospitality, understanding, and compassion for people.  They encourage the onsite staff to participate with them, some do, and some won't. A gangland-style environment, beware.

During the 2020-21 Pandemic, they most worried about themselves as they received "weekly paychecks! They don't care about people losing their livelihoods or businesses or homes and they treated those people as though they are somehow"losers" for being locked down and shut down from work and paychecks, which caused severe financial problems as we all know.    Furthermore, they take advantage of individuals with Disabilities. Current filing with the ADA and Justice Department and Civil Rights Divisions.

Stephanie and Brigitte are incapable of offering solutions. They apply no effort to assist you with resolutions of any kind. But they are capable of creating problems and blaming you for them. Both are adept at telling lies and never taking personal responsibility for their mistakes.

Stephanie and Brigitte run this property like a "JAIL."  I witnessed them "toss the suites."  Meaning they would go through a suite take items and search through cabinetry in the kitchen, bathroom, and drawers in bedrooms and linen closets removing items like; Bath towels, Dishcloths/towels, irons, ironing boards, laundry baskets, trash cans, shower curtains, kitchenwares, toasters, coffee pots, utensils, strip beds of linens and pillows, remove all personal soaps, and cleaning supplies!  No way for you to wash your hands' etcetera and that's massive health and safety code violations. Also, they lock people out placing them in harm's way. 

This nasty duo enjoys harassing, threatening, and menacing people.  Don't buy their fake smiles and fake voices they turn it on and off.  The actions described here are "who they are," and "how they act is" with total reckless disregard, unethical practices, with no Moral Code of Business conduct. Shame on any company for employing Stephanie and Brigitte and, approving such conduct.  

The behaviors of GM Stephanie and Brigitte are CRIMINAL.  My point in taking the effort to expose them is to protect others and influence your decision when choosing your property stay. Don't choose this property for any reason whatsoever. All the best.