Complaint Review: Sonic Cameras

I was a victim of the classic bait and switch. I ordered a Nikon 18-200mm lens and got the email that I needed to call and confirm. Once I did the I was transfered to Jason who upsold me to a better lens (the sigma 18-200) saying it was better (more expensive on their website), and that he would give me a great deal and post date my invoice since I missed the deal last week. He was very smooth and once I said yes thats when the nightmares started.

Sparing you the details I got my merchandise and called to send it back. They told me I needed to include a check or money order for the refund ammount (they tried to charge me shipping and insurance which I refused to pay since it was free shipping on their website) so I thought I was getting off easy for just a 10% re-stock. He would not give me a RA number unless I said I was going to include a money order. I said I would, but sent it back without one, insured, signature required. Low and behold I was credited back my full ammount today, so I got off easy.

Stick to your guns, dont let them push you around, and you will get your money back!

Blueranger
Sacramento, California
U.S.A.