Complaint Review: Sonic Cameras

I wanted to by a camcorder Canon HF10. Product is perfectly available on their web site with the "Free shipping" offer.
http://soniccameras.com/catalog/product_info.php?products_id=5085

Online order goes through. I later get an email that I need to call to confirm my order for security reasons. Lie.

I called, obviously, and the rep told me my oder has been canceled. What? Yes, canceled. I thank the rep and I hang up.

Later, I decide to call back and test the waters. I talked to 3 different people. First I pretend I want to buy the product on the phone. All is fine, product is "available" for shipping in a few days according to the rep. I then mentioned my canceled order, and the dude transfers my call to a second person.

I explain to him my concerns, and he says that my order is cancelled, but it is also in back-order. He says they will email me when the product is available, and that no charge has been placed on my credit card.

I called one more time, but this time the rep says the product is out of stock (have they been screening my number?). I ask then why the HF10 is still showing on their web site, but the person hangs up on me.

Advice: Stay away from them. They are not real. I wish I had read the previous report Invincible from Texas left. My case is the exact copy of what happened to him.

Sonic Cameras, no thank you. No More.

Machoit
Grand Junction, Colorado
U.S.A.