Sonic Electronix, Inc Dont get scammed by these people Internet
I purchased 2 soundstream 15 inch subwoofers from these people about a week after paying they arive at my house when they are hook up and tested they send me one subwoofer that was returned before and blown and registered in someone Else's man i contacted them they gave me the runaround every time then they tell me to ship back the sub woofer which would cost me more then i payed even had a car audio shop certified the sub woofer i received was blow but they still did want to give me a refund and then they told me if it was blown i would have to pay 25 testing fee plus pay shipping to return them back to me even thought i received it that way do not buy from these people they are scammers waiting to take you money if they send me a refuned for one of these subwoofers i will remove this post and i have filled a bbb claim and they still did do the right thing.you guys no who i am.
3 Updates & Rebuttals
Sonic Electronix Management
Valencia,California,
United States of America
As we have previously said, please return the item to us for a refund
#4UPDATE Employee
Tue, July 06, 2010
As we have repeatedly told you, you can get your money back as soon as you send back the product.
As we have already said, we are not to charge you $25 for testing if the item is in fact in the conditions that you say. But for that we need to be able to see the product. It only make sense that in order to prove your point, you would show physical proof to us, that is the product itself.
Send it back and you have your money back. We have already told you this several times. If the item is blown, "registered", and so on, we will be more than happy to cover you for the shipping expenses, after it has been inspected by us, that means that you first need to send it back.
neverripmeoff
naples,Florida,
United States of America
haha u guys are biggest liers ever
#4Author of original report
Mon, July 05, 2010
oky thats why when i called sound stream they asked me for a serial on box and sub ad told me it was already registered to another person and it came with scraches all over the subwoofer im not going to pay u guys for a broken subwoofer my credit card company has already reviered payment and is doing an investigator ur company is a scam and theres no way i could over power it with a 600 watt amp u guys just lie to cover ur a*s and i am working on a case against you with Morgan and Morgan law firm u should be served with paper soon so u guys better find a good a*s lawyer because i dont have to pay endless i win i love America
Se
Valencia,California,
U.S.A.
Don't make up lies!
#4UPDATE Employee
Mon, July 05, 2010
1. Soundstream does not keep track of serial numbers, though they do allow you to register a product. And THAT information is not disclosed to an installer or consumers.
2. Testing fee ONLY applies, when the item returned is tested and proved NOT to be defective. But we need to get it back before we tell you that you could be charge that amount. If you had someone certifying that it was blown, then probably the item was not going to be subjected to that fee.
3. You need to return the item first, if you want a refund. Our 30 day policy allows you to send it back for a refund - IF YOU GO BEYOND THAT TIME, YOU CANNOT SEND IT BACK. THEN, there is repair policy for 1 year. READ POLICIES BEFORE YOU COMMIT TO A PURCHASE
4. Return shipping cost is at your expense.
5. If you do not like our service, then item has manufacturer warranty, Contact the maker: www.soundstream.com
6. IF YOU WANTED A REFUND YOU NEEDED TO RETURN THE ITEM BACK. DON'T EXPECT A REFUND AND KEEPING THE ITEM.
7. BBB dispute has been closed.
JUST SO YOU KNOW, IF YOU OVERWORK YOUR SUBWOOFERS RIGHT WHEN YOU INSTALL THEM AND PUT THE GAIN OF OUR AMP TO THE HIGHEST WITH BARELY HOURS OF INSTALLATION, MORE THAN LIKELY YOU WILL BLOW UP THE SUBS COIL... AND ***THAT*** IS RESULT OF YOUR FAULTY IGNORANCE...
SO IF YOUR INSTALLER INSTALLED IT AND YOU MESSED IT UP, IT'S YOU FAULT...YOU ADMITTED IT THAT YOU INSTALLED IT. A PROFESSIONAL INSTALLER IS ABLE TO TELL OF A BLOWN SUB BY JUST LOOKING AND SMELLING IT, NO NEED OF INSTALLATION.