Complaint Review: SonoBello

Sono Bello disfigured my body in May of 2009!

I have uneven, hard, lumpy results all over my abdomen, lower back(flanks) and thighs. In addition I also now have a second "belly-button" hole where the lipo tube was inserted, and constant excruciating abdominal pain that I believe is permanent nerve damage. 

They advertise that it is almost a "pain-free" procedure with little downtime & you should be able to resume normal activities in a few days.  However, my insertion wounds bled profusely for several days staining my vehicle, carpet, tile, furniture, and clothing. I suffered severe edema as a post-op complication.  My hands & feet swelled to about 5 times normal size. 

I couldn't sit, stand, walk or wear clothes.  I had to stand over the toilet because of the pain and sensitivity in my thighs and abdomen.  Because of these issues, I was out of work on disability for a month!

Their "Barbie Doll" look-a-like sales-person wanted my business so bad she failed to disclose the "real" credit terms.  My financing through Care Credit started out at 12% (but she neglected to mention for only 90 days), then jumped to 16.9%, and ultimately went to 29%.  I have been paying on this account for a year and still owe as much as the original amount financed even though I have already paid $2200.

The Velashape cellulite removal that they perform and advertise as feeling like a "mini-massage" is horrible painful as these rollers pinch your skin & a laser supposedly zaps the cellulite.  My thighs look worse than before the surgery and are

I contacted Sono Bello & provided a detailed account of my concerns along with photos depicting the disfiguring results. Their Scottsdale manager offered to have me come in so they could evaluate me & offer corrective procedures.

I declined to be seen by Sono Bello doctors because they are not Board Certified plastic surgeons, just licensed physicians with varying specialties who found a way to make a quick buck (the average body-sculpting procedure costs $5000 and Sono Bello schedules 3-4 procedures per day /6 days a week).

Based on my experience, I feel that it is very fair to ask for a full refund for everything I have already paid in addition to the remaining Care Credit balance and a reasonable offer for my permanent bodily injuries to avoid a nasty legal battle.   

Their regional manager contacted me today to advise Sono Bello will not negotiate any type of settlement with me.

She advised I can sign a waiver to request a refund of the original amount financed and nothing more, or file a lawsuit.

I have already filed a formal complaint with the Arizona Better Business Bureau, and will contact the Arizona Attorney General, and all media outlets in the Phoenix area!