Complaint Review: Sonos

Dont buy Sonos products!!!! I have spent thousands of dollars with this company and the first time I called about a product failing they didnt even offer to look at the product.  I bought a playbay in 2015 and have used it on and off.  Recently the playbar completely failed. I called customer service and spent 2 hours to confirm that it did not work and then to be told that my only option was to buy a new one.  They would offer my 30% off. WOW. That is a ripoff!!!!

I had just purchased my 8th peiece of sonos equipment weeks earlier and have been a loyal customer for 8 years and their best offer was to spend more money with them. They didn't offer to look at the speaker, to repair or even replace at cost.  They offered me a deal that was slightly better than what I could find on my own. I think sonos should advertise that you can only expect about 5 years out of their gear...I wonder if people would spend the money with them if they know that was the case.