Complaint Review: Sony Computer Entertainment America

I purchased Sony PlayStation 3 system approximately three years ago. On July 11, 2009 while in session of playing a game it shut off and and would not turn back on. I contacted Sony and told them the situation in which there was a game stuck inside the console.

A few days later a box was sent in for the console. The box had a paper with general information to fill out including a check box asking if there was a game inside the console. I checked that box.

I sent in the console and received a refurbished unit after a few days but it did not have the game. I called and asked about it and they said the repair center took no notes on there being a game inside. I asked about the paper I filled out for proof and was told that it wasn't kept on record as soon as they receive the console. They acknowledge that I told them before I sent them console there was a game inside.


I have talked to many supervisors who say they can't do anything about and there is no one to compensate me for the loss of my game that I spent $60 for. I asked if they had a manager but was told that they don't have one.


I feel very inconvenienced by Sony because I spent $150 to get the console repair and my game back and they won't give me back my $60 that they claim was not inside the console. They have no record of the paper I sent them.

Ralph
Bloomfield, New Jersey
U.S.A.