Sony India Sony Service Sucks Ghaziabad, India
I called the service center for a servicing for my Music system on the mid of August and was told that an engineer will visit on the coming Friday. On Aug 20 I took a leave from my office and waited the whole morning when no Sony engineer turned up I called and was given a number to directly call the service engineer who told me that he will be attending the system at around 3PM At 4 PM when he didnt come I called again and was told that it will be difficult to attend that day and a11 AM Sunday time was given.
On Sunday I waited till 2 PM and called the service center again and was told that the engineer is on his way. Till 6 PM when nobody come I called and was told that too much work prevented him from coming.
The went on for a few more days and I stopped calling them. Finally the engineer from Sony visited me on 12th September and took the set away.
I received a call on 24th September that the set has been repaired and shall be delivered on 25th. I called again to confirm (one Kuldeep confirmed that he will be delivering the set the same day). Again I took early leave and came to home. When no body turned up till 4 PM I called the service station and was told that the engineer has already left and I waited and waited but no one came.
1 Updates & Rebuttals
Himanshu
Internet,India
Will I be getting my Music System Back from Sony
#2Author of original report
Sun, October 11, 2009
Further to my earlier post its been now almost a month since they took the system and I am calling them daily to deliver it and they promise every day that it will be done today but the wait is getting longer. If any one from Sony can view this just for information my Job id for the same is DRG15649 and can be checked. I am now thinking for filing a case. I cant file a case against Sony (it being too big) but I can surely file FIR against Kuldeep (that the set is stolen cause I dont know whether he is genuine or not) who took the set from my home. Well maybe in a few days.