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Sony Outlet Malcom,Salesman -Jon Berkeley -Barry Botelho,Managers Scam Consumers 15% for opening box of defective equipment in less than 24 hours. Woodbury Commons New York
Complaint for Box Opening Fee for Defective Unused Sony Vaio in
Jon Berkley, Store Manager 845-928-5112, jonathan.Berkeley@am.sony.com
Barry Botelho, District Manager, 774-299-7255
Sirs:
I requested Sony Vaio notebook, with Wi-Fi, Blue-Ray DVD read-write, TV Tuner. With 3 year in home service. Total cost $2140.66. The sales person Malcolm in the Central Valley, N. Y. Sony factory outlet told me the would give me a price match guarantee and would let me return in 14 days if I was not completely satisfied. That night I started to set up. First, I noticed obsolete clunky plastic TV tuner, not the TV tuner I wanted. Next, none of the software worked. Then I could not get on line. Cablevision my cable provider and T-Moble my hot spot Wi-Fi provider could not get me configured. Only the table of Contents of the help manual was on the computer. Since, I could not get online I could not get linked to the help manual. I spend several hours with Cable Vision
and T Moble technical support with no success.
Cablevision and T-Moble advised me to return the equipment since they could not help me.
I returned defective Vaio the next morning in less than one day. The store manager Jonathan Berkeley charged me off a $248.49 for opening a $5.00 box for defective merchandise. I believe this is illegal. Credit card charge $2140.66 minus credit 1892.17='s $248.49
How sleazy. I informed of Malcolm satification guarantee He did not care. The equipment was defective. Let's see it's returned 3 times they make 45% without an
actual sale. Rip off.
The return policy must be clearly indicated at the point of sale. It was not. In fact, I was told they had the same return policy as Best Buy. I believe this is a violation of New York State law. I believe the store should be avoided because they do not have technical expertise.
red
West Hempstead, New York
U.S.A.