Complaint Review: Sony Playstation Network

Please beware Sony Playstation Network business practices. My 11 year old son wanted to use Sony Playstation 4 online. In order to pay, they ask that a credit card be linked to the account. The yearly charge is $50.00. This was fine for a year until he started to play Grand Theft Auto (not my choice of game). The players have the ability to purchase Star Cards.  These cards supposedly give the user "super powers" during play.

In November 2016, I started to see charges on my credit card invoice from Sony Playstation for amounts ranging from $19.99 to 59.99. As I did not authorize these charges, I disputed them with the card issuer. Within a month, Sony responded to the card issuer with a time, date, and amount. During the next two billing cycles, I received more similar charges that totaled $1800.00. 

I called and spoke to a customer service person who seemed concerned and said that they would perform an "investigation" and get back to me within 5 to 7 days with a refund. This did not happen. 

Playstation network Network has now blocked his account. So now my son can not use the "products" that were inadvertently purchased.

The are legal questions that exist. How can Sony Corp. enter into a contract with a minor? How unwanted products can be returned?

It has already been shown that Sony has difficulty protecting its network security.

Joe

Fern Park, Florida