Sony Rebate is a big ripoff fraud Texas
I bought a computer for $1600 and I mailed all the required forms and the code off the box. They sent me a card saying they couldn't honor my my rebate because i didn't include my codes off the box.
andre
milwaukee, Wisconsin
1 Updates & Rebuttals
Lawrence
San Gabriel,California,
Persistance Pays - keep calling and you'll get your money back!
#2Consumer Suggestion
Thu, August 29, 2002
Hi, I am the one that updated the sony rebate of "Connect and Create" - with 1 sony product + another, you can get a rebate.
Please read my update on the title "sony VAIO laptop + sony CLIE handheld rebate". You don't need to call up the attorney office, or any bureaus! All you have to do is call them!
If you don't know or don't want to go back and read how I did it, I've copy and pasted it over here.
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I had been calling them since May of 2002! It was an on going process for about 4 months. What I did was I first tried to contact the rebate center at West Caldwell NJ, but however, I failed, beacause Sony no longer file their rebate to the NJ rebate center. So I called up the recent rebate center, and again since my rebate ain't with them, they referred me back to Sony.
So, I called up Sony and this was the number I called:
888-476-6972
Since I had a sony laptop PCG-GR250, and a sony clie PEG-N760C, I pressed the following menu options:
4, 3, 1, 2, 3
This may or may not be the options you want, but somewhere along those lines, you can listen and pick your own model.
Then once you have connected to the operator, just say what happened to you, and they will follow up your case. They'll give you an Event ID, a string that starts with "E". Make sure to call them back every now and then, like every other day or something. Whenever you call back, just press the same menu options, and tell them your Event ID. Ask them you haven't heard from them yet.... what's going on?
Sure enough, they'll ask you to prove that you have really bought your stuff, and is legitimate for the rebate. So, have your UPC bar codes and receipts and everything ready. Fax it to them (they'll tell you what number to fax it to) and remember to fax it on ONE page, in case they lose your other pages.
Once you've faxed everything, again call back and see what's going on. Soon (and this soon took me 4 months), they'll get back to you and say that you are fit for the rebate, and sorry we haven't mailed it in earlier, but here it is. It'll take ages for the actual check to arrive. So, just keep calling, and be patient!
The one lesson I learnt from this is: "Persistance pays!!!" :)