Sony Repair Center Laredo, TX Refused to replace product that was under warranty without additional money. Laredo Texas
Would not stand behind warranty of product. Horrible customer service!!! I sent a clock radio/iphone docking station in that failed within a year of purchase and was still under warranty. After a month of not hearing from Sony I called and was told the model I had was no longer available would I like to pay an additional $75 to get another model. I only paid $50 for the model I had. I declined and the rep. said he magically found a like model at another facility and would express ship it.
Two weeks later no clock radio. I called again. After three phone calls a lot of wasted time and refusal to pay Sony any money for a replacement model they offered me $29 to buyback broke clack radio. I was so fed up with the whole ordeal I took the $29 refund. Probably be at least 6 months before I ever see the $29 if I ever see it. Total time it took to even be told a check is in the mail - 38 days!!!
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