Complaint Review: Sooner Auto Service

 I had previously written a review (a negative) one because Sooner Auto has been a pain from the get go. In September of last year Sooner auto worked in my vehicle (replacing the timing chain and bridge as well as some other parts). They said this would fix my vehicle but when I got it back, there was still an issue. Long story short, they didn't fix my car and I took it somewhere else. My vehicle continued to have issues and finally broke to the point I couldn't drive it. At this point I wrote a consumer review to warn other potential customers about their shoddy work. They saw my review and were upset and asked if they fixed my car if I would take it down. I agreed to this thinking that we could end this amicably but how wrong I was. They diagnosed my vehicle as having a broken camshaft and said thy they would install the camshaft for free if I purchased the part and took the review down. I agreed and purchased the part. After installing the part (at a snails pace I might add), I picked up my vehicle. It appeared to be fixed. I drove my vehicle less than a month before it started to display the same problem. Having learned my lesson, I took my vehicle to a reputable auto shop (dealership). They tore down my engine and made a horrible (albeit not surprising) discovery.... sooner auto installed multiple things wrong. Upon examining the camshaft and spooler valve, they discovered it was installed UPSIDE DOWN. They also discovered that the camshaft timing was not done right and was causing numerous problems. There was magnet oil passing through the camshaft which caused my wires to short into each other. They also looked at the timing chain and discovered that the bridge was installed incorrectly and this caused my camshaft to break (because the camshaft was not able to advance or retard as needed). The quote to fix my vehicle (all this damage was completely preventable if Sooner Auto installed the parts correctly)? $5,000. I then had an insurance adjuster come out and inspect my vehicle (attempting to get the vehicle fixed without going back to sooner) and they corroborated the shops findings.... so not only do I have ONE place saying Sooner messed up, I have TWO! When we called Sooner to set up them replacing my camshaft (because at this point I have no funds left to sink into a vehicle that Sooner has repeatedly broken), they said they weren't liable for their work because they did it for free (even though the bridge was paid for out of pocket, this being covered under their shop warranty). I asked for proof of this as they are alleging I signed something releasing them for liability associated with the camshaft but they will not provide proof. I have called no less than 6 times (and my Significant other has called 3 times) to talk to the shop about this and obtain this paper and the rude individual who answers the phone always has some excuse .... "I don't know where the form is", "the person you need to talk to isn't in" etc.... as to why they can't produce the paperwork. I have since filed complaints with the City of Norman, the Better Business Bureau, Federal Trade Commission, the State Attorney General AND have obtained a lawyer and am in the process of filing a lawsuit against them. I urge you- for the sake of your money, time, vehicle and sanity - do NOT take your car to them if they were the last mechanic on earth. I would rather walk everywhere rather than having to deal with these individuals ever again. I'm sure I'll get some backlash from the auto shop on this and I'm sure they'll cry slander but it's only slander if what I'm saying isn't true (and I have documentation to prove all of what I am saying and will gladly provide it to anyone who asks). Please please please do not waste your hard earned money at this shop.