Complaint Review: Soundworks

i purchased a rega apollo cd player from soundworks last christmas. There were tracking problems from the beginning .i called soundworks multiple times leaving messages that were never responded to. a few months later the left channel stopped working. i sent emails to soundseller and filed complaints with e bay, pay pal and american express. now they are not reponding to any of these disputes. my next step wll be  to contact the manufacturer directly. i did contact the distributer who said soundworks is not a recognized retailer and they would not honor the warantee. i believe this was a used item despite the fact that it was said to be new.