SOURCE BY CIRCUIT CITY Misleadin extended warranty, refusal for a loaner during repairs SCARBOROUGH Ontario
Hey,
Talking about extended warranties by Circuit city(Source in Canada).
I bought a cordless telephone from them a year back with 2 years extended warranty. I was told then that anything up to $200 value is replaced and not repaired.
Well, when I took the phone to the shop with the keypad problems, I was told that it is actually a Repair warranty that I have(none of this shows up on the receipt though) and I won't even get a loaner phone for the period that they take to fix the phone. Ridiculous!!
It was a very humiliating and frustrating experience!
Promod
TORONTO, Ontario
Canada
7 Updates & Rebuttals
Promod
TORONTO,Ontario,
Canada
You guys are missing the whole point..
#8Author of original report
Thu, November 09, 2006
Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.
They don't even care to five a loaner equipment during the so called Repair period.
Promod
TORONTO,Ontario,
Canada
You guys are missing the whole point..
#8Author of original report
Thu, November 09, 2006
Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.
They don't even care to five a loaner equipment during the so called Repair period.
Promod
TORONTO,Ontario,
Canada
You guys are missing the whole point..
#8Author of original report
Thu, November 09, 2006
Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.
They don't even care to five a loaner equipment during the so called Repair period.
Promod
TORONTO,Ontario,
Canada
You guys are missing the whole point..
#8Author of original report
Thu, November 09, 2006
Man..why do you buy an extended Warranty by paying additional money? It is just to make sure that whatever you are buying is available and working throughout at least during the warranty period. You suggest that I keep a backup!.
I am not asking for a technical advice here...I am trying to show that Circuit City is insensitive to the needs of the customers and they twist their warranties to Repairs from Replacement when the customer comes with a defective equipment.
They don't even care to five a loaner equipment during the so called Repair period.
Dave
New Westminster,British Columbia,
Canada
Use your back up phone
#8Consumer Suggestion
Thu, November 09, 2006
You should have one of those $5 handsets as a backup phone.
Cordless phones don't work in a power outage.
Promod
TORONTO,Ontario,
Canada
Geez..this guy has not read the warranty at all..
#8Author of original report
Thu, November 09, 2006
OK you ask me to read the warranty. How about you reading it and telling me where in it is written that it is a repair warranty and not a replacement warranty?
This is a telephone instrument and when you guys are going to take 2 or more weeks to "repair" it, do I go without a phone?
Or do I buy an phone for 2 weeks or so?
Does that make any kind of sense?
Promod
Larry
Burbank,California,
U.S.A.
READ
#8UPDATE Employee
Wed, November 08, 2006
geez. READ THE PAPERWORK. No where in the warrenty policy does it state that they will give you a loaner phone until yours gets fixed.