Complaint Review: Source One Network Solutions

Tammy Krueger from Source One Network Solutions LLC called us on 8/10/12 with an emergency service call at a Golf Galaxy in a local mall (it was almost 4:30 on a Friday afternoon.)  We agreed to the call for emergency rates and dispatched a technician immediately.  We were to diagnose & repair a downed T1 circuit.  Our technician arrived on site and fixed the issue by reinstalling the T1 at the demarc within a very short time on site.

On 8/13/12 we followed the companies instructions for on-line billing through their web portal.  

On the morning of 8/17/12 we were offered and accepted a job at a local d**k's Sporting Goods.  We accepted it and scheduled it for later in the same day.  The job ended up taking several visits to get all of the issues addressed including installing some new cat 6 cabling that was added to the job after we started it.

Upon the jobs completion on 8/28/12 we again submitted our invoice through the on line portal.  

We have made numerous calls, sent many e-mails & letters trying to collect on these two invoices and have as of 2/26/13 been unsuccessful.  As of January a woman in A/P there claimed to be trying to get us paid but, we haven't been paid yet and I suspect that was just another of their scams.  

If you decide to take work from them I'd recommend getting paid up front or just telling them you will do it & never showing up, because they probably aren't going to bother paying you anyway...