Complaint Review: South Bay Saab Repair

Andy comes across as a warm hearted person, and will tell you that he likes to help people. At first, it seemed to be true, as we needed repairs on our Saab and couldn’t afford the price that he quoted; he let us pay the bill over a 3 month period. This occurred twice. Being grateful, it never occurred to us that we were very likely being overcharged. I have since not only found that to be true, and Andy has conned my wife and I, and left our car with work that we paid for, undone, and in a life threatening condition. I feel foolish, as I have been conned before in a similar fashion – getting lured in by a seemingly nice guy, whom later conspires to steal from you.

We recently needed a part replaced under the front left fender. Andy ordered the part, and later called to say it was in. We drove down to his shop and discovered that he had ordered the wrong part. Ally, had already written him a $100 check, and told him to keep it, expecting the new part to come in and being installed soon thereafter.

After some time had passed, I called and told Andy that I was bringing in the car to have the installation done. He said OK, and I made an appointment. When I arrived, Miguel, his lead Mechanic – said that Andy was not there, and the part that he had on hand was still not the right one! The correct part had never been ordered.

As I had been driving to his shop that morning, I noticed a shaking and vibration occurring when I accelerated quickly. Miguel checked under the car and found nothing loose. Later, I called Andy and a few days later, went back to have him check it out. He quoted me $550 for the part that would fix the problem.

While there, we discussed upgrading his website. I produced the home page, banner, etc. He approved, and we discussed the layout of the remainder of the site.

The site was nearly finished in February. We met and agreed on the final changes/additions to the site – Andy wanted to sell parts on the site and I agreed to incorporate a shopping cart on the on-line Store page. The website - southbaysaab,net went live soon thereafter.

During the meeting, we agreed to my payment for the development of the site - Andy was to make the repairs to our Saab, listed on a document that specified the entire agreement between us.

Andy had agreed to send me photos of the parts that he wished to sell on the site, but did not. I called and wrote him emails which were not answered. In early May, I created dummy products and completed the on-line Store page .All that I had agreed to was completed, but Andy has never completed the repairs on our car and refuses to respond to my emails, mail, and phone calls.

I suppose we are seen as an easy target, being seniors – I will be 80 years old in August – and, I shared with him our financial hardship situation., thus exposing our vunerability.