Complaint Review: South Beach Skincare

My husband ordered the free trial of Lifecell and in 30 days he was charged $189.00. The advertisement he saw  never mentioned the conditions of the free trial: that it was only free for 30 days and if the product is not returned you will be charged $189.00. The only amount that was mentioned was $4.25 for shipping.  When he saw his account was charged, I immediately sent an email to Lifecell to inform them that this would be disputed and that further attempts to charge his account by them or any of their affiliates, no matter how remote, would result in us contacting our lawyer. The next day my husband contacted our financial establishment to dispute the charge and it was suggested that he attempt to resolve the issue with the company. What a mistake that was. His phone call resulted in a screaming match with a very billergent, obnoxious and rude customer service representative who would not let my husband complete a sentence. She finally told him he would have to complete an RMA form to go with the product and once they received the product they would refund UP TO $189.00. This information was also not stated clearly if at all on their ad. At this point we do not know what reimbursement will be given.  To sum up this report: STAY AWAY from any entity selling Lifecell! If you have recently purchased a free trial check your bank statement now and frequently. Make sure you get an RMA form (go to www.lifecellskin.com/reurns/ to first request the form) and send it with the product so they can "identify... and accruately credit the account". Make sure you fill in all the information on the form and make a copy for your records. One helpful suggestion they gave was to use a return service with a tracking system. Of course the $4.25 shipping fee they charged and cost of returning the product are not reimbursable.