Complaint Review: South Texas Appliance Repair

Lowes uses this company for warranty service on their extended service plans. Save your money. They only service an area certain days so when I called on Friday the next AM appointment was the next Thursday. They showed up at 1:30 PM with no call or apology. Needed to order part, I asked when it would be in, Tech called office and said Monday or Tuesday. Requested we set next appointment to avoid delays, they refused.

Called them Tuesday PM, part not in and said takes 7-10 days. Called Lowes on Wednesday. Lowes called back Thursday, said part was due in today, first appointment available next Tuesday. Lowes says nothing they can do. IF it get fixed next Tuesday, it will be almost 3 weeks to fix my Maytag washer. When I factor in the cost of laundromat plus the cost of extended warranty, would have been cheaper and much more convenient to pay out of pocket.

San antonio
San Antonio, Texas
U.S.A.