South West Airlines Made me miss my flight because of lack of working staff Washington District of Columbia
I had a flight leaving 11/28/08 on Flight 1905 from IAD to DEN, My friends Credit Card got the flight, and when the flight was bought, they confirmed the flight was bought. I saw the transaction go through my bank. I called the airline the night before to confirm the seats, when the agent said "There is NO payment showing for this ticket". I was mad as hell, I then contacted my bank and the supervisor spent her entire Thanksgiving holiday at the bank trying to fax over the statement showing the ticket, but the line was busy and could not be faxed. The following morning, the day of my flight. My bank then contacted their headquarters in Dallas and tried to fax it there, after many hours it went through. I was like thank god, WRONG...I got to the airport when again it said...NO PAYMENT. in all I missed my flight and the money I paid, SOUTHWEST AIRLINES SUCKS....NEVER FLY THEM!!!!!
Aholings
Harper, Kansas
U.S.A.
2 Updates & Rebuttals
Karl
Clovis,New Mexico,
U.S.A.
I'm confused as well
#3Consumer Suggestion
Mon, December 01, 2008
I've flown on SWA many times and always buy a ticket on their web site. No problem at all. I get a confirmation number in minutes. Why would you call the night before to see if you were on the flight. I hate to see people knock Southwest. It is one of the few domestic airlines with good customer service and no fees for changing a reservation or cancelling one. This is 2008, not 1988. Use your computer next time like everybody else does.
Robert
Irvine,California,
U.S.A.
Confused?
#3Consumer Comment
Fri, November 28, 2008
This report was posted at 9:50am(MST)/11:50am(EST) on 11/28. I checked and flight 1905 was scheduled to leave at 12:45(EST). So if you wrote this report about an hour before your flight was even scheduled to leave how did they make you miss your flight?
You obviously have access to a computer. So why are you calling Southwest? Everything can be done on-line. When the tickets are purchased you receive a confirmation number and receipt right then. There would be no need to have your bank fax over a statement. It sounds like you may have only reserved the seat and not actually paid for it. I have no idea if it was a mistake on your part or Southwest's part, but I have a feeling that you or your friend misunderstood something.
By the way I would love to know what bank you bank at. If you could get a supervisor to spend their entire holiday trying to fax a statement they must have great customer service.