Complaint Review: Southeast Cleaning And Restoration

This is the actual copy I sent to the Better Business Bureau of my complaint.

I do have more in depth notes if anyone wants to see them.

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Better Business Bureau
Start With Trust

Complaint Form
Complaint Submitted
Your complaint has been submitted.Your complaint number is: XXXXXXXX. The complaint has been transferred to the local BBB to be handled in their system. You may wish to copy or print this information for further reference. Press OK when ready.

The complaint is being handled by the BBB listed below. Please contact them with any questions.
BBB of Metro Atlanta, Athens & NE Georgia (Atlanta, GA)
503 Oak Place, #590
Atlanta , GA 30349
Phone: (404)766-0875
Fax: (404)768-1085
Email: info@atlanta.bbb.org
Web: http://www.atlanta.bbb.org

Consumer Information
Title:     Ms.
First Name:     Kathy
Middle Name:     
Last Name:    
Suffix:     
Address:    
Address 2:     
City:     Dallas
State:     Georgia
Zip/Postal Code:    
Country:     UNITED STATES
Daytime Phone:    
Evening Phone:    
Fax:    
Email:   
    
Business Information
Business ID:     0443-0027258437
Name:     Southeast Cleaning & Restoration Services
Address:     1755 Wilwat Dr Ste B
City:     Norcross
State/County:     GA
Zip/Postal Code:     30093-1239



Problem
Please provide a BRIEF, FACTUAL DESCRIPTION of the problem you experienced. If you are notifying the BBB of an advertising claim that you believe is inaccurate or misleading, include the date and location of the advertisement.
1.     Primary Classification:
    Service Issues
2.     Secondary Classification:
    Refund Or Exchange Issues
3.     Problem:
    6-15-Southeast Cleaning came to clean ducts etc. They missed bathroom vents. Claimed they cleaned everything including blower housing,a/c coil. The guy Jay poured solution down vents, said it would clean better. 6-16-Phillips Air & Heating came out to check air. 6-21,Doug of Phillips Air dropped off bill. Said he cleaned the coil. I said it was done the day before but he said it wasn't clean. We have used his company for years & he has always been honest. 6-22 - Called SE Cleaning explaining problem with their cleaning,missed vents etc. No manager,so left my number.7-2-finally spoke to Clint who says he is the one to talk to. Explained it & he told me to give them 1 more chance to do the job correctly & he would have them re-clean everything & if I was not happy with the job this time he would refund my money. 7-5 Robert said a couple of vents were missed & he was here to clean them. He took a brush,hooked to a battery powered drill & put it in the vents. Where Jay poured the solution down the vents, his brush came out with a sticky nasty mess on it.He brushed the vents & left. Called 7-6, 7-10,7-16, 7-19 sent email, 7-22-spoke to Sarah, got my email. 7-29-called Jami or Clint, he offered to send someone else to clean again. I said no, they had been out here twice & nothing was cleaned as promised. He said a check would go out Thursday,when refunds are processed. 8-11 Called @ 12:50, asked for Clint, told he had left for the day. Asked for Jami Wilson the owner. Jami said Clint was not authorized to do a refund. Clint walked in, she handed him the phone & said he better tell me, he said he didn't tell me he would issue a refund & I told him yes he did. He said he just meant it would go to processing but that didn't mean a refund would be issued. I started telling him thats not what he told me when Jami came on the phone & told me the job was done properly & no refund of any kind would be issued. I said the job was not done properly & she said have a nice day & hung the phone up on me.  
Complaint Background
Not all of these questions are required.  Please provide as much information as you have.
1.     Product/Service Purchased:     Clean & sanitize all ductwork, vents, air cond. coil, blower etc  
2.     Model Number:       
3.     Contract, Account, or Policy #:       
4.     Order #:       
5.     Purchase Date:     6/15/2010
6.     Date Problem First Occurred:     6/15/2010

Dates you complained to the company/organization
7.     First Date:     6/21/2010
8.     Second Date:     
9.     Third Date:     
10.     Payment Made:     Yes
11.     Payment Method:     Credit Card

Name of Sales Person
12.     Title:     
13.     First Name:     Jay  
14.     Middle Name:     I have much more precise records if needed.  
15.     Last Name:     Not enough room on here. I pd $100 cash & 600 in credit  
16.     Suffix:     
17.     Purchase Price:     $700.00  
18.     Disputed Amount:     $700.00  
Desired Outcome
Enter your DESIRED OUTCOME below. Please keep your description within the box provided, without scrolling. A summary of your complaint is preferred, as the BBB will contact you if they need additional details. Mandatory fields are followed by a RED "*".
1.     Desired Settlement:
    Refund
2.     Desired Outcome:
    Southeast Cleaning needs to do what they said & that's refund my money. They scam you by coming out on a coupon deal, then wanted over $2000.00 to do what was needed due to all the dangerous mold etc.they found. Ended up with a & don't tell my boss & I'll discount it to 700.00 deal. After he finished in less than an hour for a 3 hr minimum job, Jay said he could do my house for 250.00 if I didn't tell anyone. Clint asked me to give them a 2nd chance I did, but they blew that too. SCAMMERS  

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