Complaint Review: Southern New Hampshire University

I have been a student for this school since September 2013. Good student did my homework on time, good GPA etc. My problem started in February when I got diagnose with hypo-thyroid, and my uncle who was like a 2nd father to me died. 

After I got dx with Thyroid I have been more depress than usual, not concentrating at all, forgetful well just a crazy mess. In March I decided to take a class because I need to finish with my degree. I decided to withdraw the first week because I just did not get the class. No problem at all with the withdraw process.

Then In April I decided to re-visit the courses and I added a class. 2 days into the class I got very ill with Asthma. So bad that I went to the ER 2 times, I even went to see my doctor about 3 times, because I could not get rid-off  it.

When I was able to knowledge the fact that I was 2 weeks into my class, and I only was able to "Break the Ice" and nothing else, I decided to contact the teacher, who I explained the problem and reply with no sympathy what so ever and said "Get it done."

I decided to withdraw from the class. I submitted my documentation, and the day after I got a call from one of the advisors, telling me not withdraw because I will have to pay in full for my course, because I got financial aid. I told the advisor that I will not withdraw because I did not know that I needed to pay. (Keep in mind that in the past 3 months I had 3 different advisors not sure why)

The day after I called my advisor (Kelly) and told her that I needed help to reach out to the instructor because I have been very sick and I have not been able to do any homework. And that my doctor as well as my psychiatrist can write me a letter if that helped. She told me that I got withdrawn from the course the night before, I was so confused and told her now what? And she said that I could appeal my case with COCE Student Concern. Which I did and I even submitted a letter from my psychiatrist explaining how I have all this mental problems with depression, anxiety, etc., and how I was sick. 

And I got a letter today that says that they know I don't want to hear this but they cannot grant my request. 

Is this school for real even with a doctor's letter, sign they still denied me because “I did not withdraw during their deadline." How could I withdraw if I was that Sunday at the doctor's office with a nebulizer machine because due to the asthma.

I am so mad that this school doesn't really care not even with a doctor's excuse.  And the letter was not even from my primary care doctor it was from the psychiatrist explaining about my problem with concentration as well as my ongoing mental health status. Now please do not think that I am crazy, but I have been depress and loss of interest, however this does not mean that I should give up in school, because I know that I am a good student but this month was really hard, and this is when I come to a decision that Southern New Hampshire University COCE does not care for the wellbeing of their students. 

Thank you for reading