southside renatals (Budget Moving Trucks The Budget Truck that stole my money sacramento, California
I reserved a Budget truck for pick up on Feb 7,2011 for noon, I pick it up around 10-10:30am.In order to reserve the truck I had to give my credit/debit info and a hold for $200.00 would be placed on my account, until I had returned the truck to which I could opt to pay cash. I returned the truck on Tuesday,Feb 8,2011 around the same time and told the guy who's name was John who help me on Monday. I had already filled the tank and wrote the mileage down on the form and of course he comes out and check the truck and ask did I fill it up and I said of couse I did, I circled it onthe form, then that's when he said,"you know what they call that?" and I said, No what do they call that?" and he said," a smart a*s!" and him and the guy who was gonna take the truck and park it laughed. I didnt think it was funny nor professional or warranted behavior. Once inside,I stated that I wanted to pay cash for the rental.Another employee by the name of Debbie was there this day and a couple times previously, I had dealt with her for my rental needs and had never had a problem. He then told me that my total would be $90.64, I gave him two fifty dollar bills and sixtyfour cents. He walk over to another register and gave me a ten dollar bill for my change back. He gave me a recipt and I left. I called back on Wednesday Feb 9, and spoke with Debbie about credit of the two hundred dollars being not posted on my account and she said that it takes three days for it to post. So I didnt check my account again until Sunday evening and it still wasnt applied back to my account, but there was a additonal charge for $90.64 and I found this odd, knowing that I paid John cash for my rental. So I went in on Feb 14,2011 to clear up the matter and John got very upset and denied he received cash because the receipt he gave me authorized $90.64 to be taken out of my account. He never changed the payment method and kept my money.When I ask him was he gonna refund my money he states " my drawer wasnt over" and when I asked who takes care of the biling and accounting he said that he does. So I ask who is the manager and he states that he was. And when I ask well, who is the owner , He said that he was.I called the Budget customer service and alerted them to what was going on and the rep called and spoke to him while I was there and she asked him about the situation and he told her, "my drawer wasn't over". Which if I didnt give him any money and I only used my debit, it wouldnt affect his drawer at all anyway. Budget has the matter on record for inquries,
1 Updates & Rebuttals
Larry
Phoenix,Arizona,
U.S.A.
Typical Stupid Budget Agent
#2UPDATE EX-employee responds
Wed, February 23, 2011
I used to rent Budget Trucks in Tucson. From your description I can say that the employees were 100% at fault as they did everything wrong.
When you originally gave them your credit card info to place the $200 deposit, they were issued a six-digit authorization number that should have been printed on your original contract. That $200 is held by your bank until the transaction is finalized.
When you turned the truck back in, the employees were supposed to manually enter that authorization number along with the amount due. (In this case zero, as you paid cash.) That finalizes the transaction and removes the hold on the $200.
The reason I know that they screwed up is that in addition to keeping the hold on your $200 they also charged you another $90.64. This means that instead of finalizing the pending transaction, they created a whole new charge. If they knew how to operate their software, you would see only a single charge on your statement for $90.64; instead you have two separate charges, one for $200 and one for $90.64.
Since the employees obviously do not know how to process debit cards and use their software, there is little doubt that the charge for $90.64 to your card when you paid cash is a result of their ineptitude.
BTW, the $200 deposit will remain on hold at your bank until either Budget clears it by submitting a transaction for zero dollars with the original authorization number or until your bank decides that the finalization is not forthcoming. Check with your bank as that time period could be from a few days up to a month.
Since Budget agents are independent entities, the claim that their drawer was not over is meaningless as there is no one higher up who counts the money in the register. Besides, I would not rely on their counting abilities.