Complaint Review: Southwest Airlines

 Out of all the airlines to fly I continued to fly Southwest to build up my points when I finally had to use them to get a free round trip to Seattle unfortunately they told me that they took my points away because I have not traveled with in 24 months I told them that is not true

I did travel and they found that I had traveled to SFrisco & Vegas I used points they said I needed to pay for something so I said what's the perk of  you can't use them. Had I known that I had to pay for even a one-way ticket I would've flown to Vegas when they had a $39 rate in order to keep my 15,000 points but that was never disclosed I signed up for their point system so long ago this could be something new .

I wrote customer service they denied reinstating my points I think this is really poor business on their part it's not as if  one trip that I earned is going to break them financially,  I think it's a scam they, have you sign up so you don't use another airline when I flew United years ago I was able to go to Paris on points for free!  I should have continued with United they don't play games.