Southwest Airlines Southwest Airlines Lies, Commits Fraud, Retaliates Dallas Nationwide
We were at Love Field in Dallas waiting on a flight that SWA delayed because it was not full and thus not profitable enough for management (flight 29) when I started writing this true Ripoff Report. So now we have missed our connecting flight to Harlingen from Houston. SWA says they have "protected" us by putting us on the 6:00PM flight instead. Then, the gate agent lied and said that they "tried to put us an an earlier flight but we must have not checked in early enough." Not true. We checked in before the recommended check in time. They are dishonest. Now our second flight that they have placed us on to "protect us" is delayed or canceled. Each gate agent has lied to us today. Not a single voucher or refund offered. No apologies. SWA has stolen our money with no service provided. They have ruined our family vacation and the gate agents think it is funny. Never fly SWA. Go American. They do not lie to families. SWA is crooked.